Rep AI - AI Chatbot that Transforms Conversations into Revenue Growth, Fewer Support Tickets and Shopper Intelligence

What is Rep AI?

Rep AI offers an AI-powered concierge designed specifically for Shopify stores. This concierge proactively engages with shoppers, guiding them through their purchase journey and addressing their inquiries in real-time. By understanding shopper behavior, Rep AI identifies moments of potential disengagement and intervenes to improve conversions and enhance the overall shopping experience.

Beyond sales, the platform provides comprehensive customer support capabilities, handling common post-purchase inquiries and seamlessly integrating with existing helpdesk solutions. Detailed analytics and AI-driven insights empower merchants to understand customer interactions, optimize their store's performance, and make data-backed decisions.

Features

Behavioral AI: Proactively engages shoppers at key moments to maximize conversions.
AI Concierge: Guides shoppers, answers questions, and assists with product selection and checkout.
Sales Chatbot: Navigates to product pages, collects leads, offers discounts, and provides product recommendations.
24/7 Availability: Operates continuously to support sales and service.
Shopify Integration: Seamlessly connects with Shopify stores and apps like Zendesk, Gorgias, and Klaviyo.
Data-Driven Insights: Provides detailed analytics on conversions, average order value, and customer interactions.
Multilingual Support: Offers support in multiple languages.
Abandoned Cart Rescue: Convert abandoned cart shoppers
Customizable AI: Train the AI to align with specific brand voice and answer FAQs.
GDPR and CCPA Compliance: Ensures data security and protection.

Use Cases

Boosting online sales conversions.
Automating customer support inquiries.
Providing personalized product recommendations.
Collecting customer feedback and insights.
Reducing shopping cart abandonment.
Integrating with existing e-commerce tools and workflows.
Improving customer satisfaction.
Analyzing shopper behavior to optimize store performance.

FAQs

What makes Rep unique from other solutions?

Rep AI is more than just a chatbot—it’s your dedicated AI sales and support concierge, designed to boost revenue, reduce workload, and provide actionable insights to optimize your store.‍‍1. Selling with Precision: The Sales Module ‍Rep is built with one primary goal: driving conversions. While many solutions focus solely on support, Rep excels at turning shoppers into customers through intelligent, proactive engagement. - Behavioral AI analyzes on-site actions to start conversations at the perfect moment, guiding shoppers toward completing their purchases. - Rep answers pre-sales questions about products, policies, and the brand, reducing the workload on your customer support team. - With advanced features like product recommendations, upselling, and abandoned cart rescue, Rep acts as a highly skilled salesperson who knows your shoppers’ needs.- Integrations with tools like Klaviyo, Postscript, Yotpo, Mailchimp and more ensure seamless communication between your sales and marketing efforts, helping you nurture shoppers across multiple touchpoints.‍‍2. Streamlining Service: The Support Module‍Rep also helps you deliver exceptional post-purchase support with ease.- Handle common inquiries like “Where’s my order?” and manage returns, cancellations, and subscription updates—all within the chat.- Seamlessly integrate with your helpdesk tools like Gorgias or Zendesk for a unified customer experience.- Provide personalized and conversational responses that delight your customers and save your team time.‍‍3. Insights That Drive Growth: The Data Suite‍Rep doesn’t just engage customers—it provides the insights you need to improve every aspect of your store.- Analyze shopper behaviors, drop-off reasons, and sales performance to identify opportunities for growth. - Leverage AI-generated recommendations to optimize your store’s navigation, product discovery, and checkout flow. - Gain full visibility into all conversations, helping you understand and respond to your customers’ needs.‍Why Choose Rep AI?‍Whether you’re focused on increasing conversions, improving support efficiency, or uncovering data-driven opportunities, Rep AI offers a tailored solution to help your business thrive.And, as always, merchants praise Rep AI not just for its advanced technology but for the human support behind it. We’re proud to be your partner in eCommerce success.
How does Rep understand my brand and catalog?

During setup, Rep connects directly to your Shopify and learns about every product in your catalog. The bigger your catalog, the longer it takes to absorb. Once the catalog is learned, Rep scans your catalog every 10 seconds so it's always up to date.
How much time does it take to train my AI?

To get going, it depends on a few factors: the complexity of your products, the size of your catalog, the number of collections you have, and more. We make it as simple as possible to establish a strong brand foundation for your AI.The AI prioritizes your Shopify store's content over any AI training in the backend, so it's critical that product descriptions and any content on your site represents the latest information.Keep in mind that training your AI is an ongoing activity. Think of your AI as your digital team member—you want to make sure they always have the latest product information because they are your front-facing store rep.Also, conversations will reveal lots of unanswered questions that shoppers have, so expect to spend more time training your AI in the beginning. It's normal.
Are you only available on Shopify?

Yes, we're exclusively on Shopify. We have plans to expand to other platforms in the near future. Sign up to Rep News here to get the latest.
Where do I go if I have questions or need support?

We have an extended Help Site to empower to get as much as possible from Rep AI, you can find it at help.hellorep.ai For support questions, email: support@hellorep.ai