Qualint Analyze 100% of your Calls with AI-Powered Precision

What is Qualint?

Qualint delivers advanced speech-to-text analysis capabilities that revolutionize contact center operations through comprehensive call analysis. The platform enables organizations to gain unbiased insights and actionable intelligence from every customer interaction, significantly improving operational efficiency and regulatory compliance.

The system leverages AI technology to process and analyze customer conversations, enabling businesses to detect potential fraud, ensure regulatory adherence, and enhance service quality. With capabilities to analyze 100% of calls, Qualint provides organizations with a complete picture of customer interactions, leading to more informed decision-making and superior customer satisfaction.

Features

AI-Powered Call Analysis: Complete analysis of all customer interactions
Fraud Detection: AI-based system to identify potential fraudulent activities
Compliance Monitoring: Ensures regulatory adherence in customer communications
Performance Analytics: Detailed insights into agent performance and customer satisfaction
User Management: Customizable roles and permissions for team members
Real-time Feedback: Immediate insights for training and improvement

Use Cases

Contact center call analysis and monitoring
Agent performance evaluation and training
Fraud prevention in customer interactions
Regulatory compliance management
Customer satisfaction improvement
Sales team performance optimization

FAQs

What is the maximum number of calls that can be analyzed?

The Scale plan allows analysis of up to 500 calls per month, with options for additional calls at an average price.
What type of support is available across different plans?

Support varies by plan: Basic Support for Free trial, Priority Support for Starter plan, and Dedicated Support/Account manager for Growth and Scale plans.
Can multiple team members access the platform?

Yes, all plans include the ability to add team members with customizable user roles and permissions.