AloAi Voice Analytics
vs
Qualint
AloAi Voice Analytics
AloAi Voice Analytics is an advanced voice analytics platform that transforms business communications through AI-powered capabilities. The system automatically transcribes calls, detects customer sentiment, and identifies key topics and trends across conversations, enabling businesses to gain valuable insights without manual call monitoring.
The platform offers comprehensive features including call scoring, agent monitoring, keyword detection, and seamless CRM integration. With capabilities like PII redaction and custom vocabulary support, it provides both analytical power and compliance-focused functionality for modern business communications.
Qualint
Qualint delivers advanced speech-to-text analysis capabilities that revolutionize contact center operations through comprehensive call analysis. The platform enables organizations to gain unbiased insights and actionable intelligence from every customer interaction, significantly improving operational efficiency and regulatory compliance.
The system leverages AI technology to process and analyze customer conversations, enabling businesses to detect potential fraud, ensure regulatory adherence, and enhance service quality. With capabilities to analyze 100% of calls, Qualint provides organizations with a complete picture of customer interactions, leading to more informed decision-making and superior customer satisfaction.
AloAi Voice Analytics
Pricing
Qualint
Pricing
AloAi Voice Analytics
Features
- Call Transcription: Automatic conversion of voice calls to searchable text
- Sentiment Analysis: AI-powered detection of customer emotion and tone
- Keyword Detection: Identification and tracking of important terms and phrases
- Agent Monitoring: Performance tracking and quality assessment tools
- CRM Integration: Seamless sync of call data and insights to CRM platforms
- Custom Vocabulary: Support for industry-specific terminology
- Call Scoring: Automated evaluation of call quality and performance
- Trending Topics: AI-driven analysis of common discussion themes
Qualint
Features
- AI-Powered Call Analysis: Complete analysis of all customer interactions
- Fraud Detection: AI-based system to identify potential fraudulent activities
- Compliance Monitoring: Ensures regulatory adherence in customer communications
- Performance Analytics: Detailed insights into agent performance and customer satisfaction
- User Management: Customizable roles and permissions for team members
- Real-time Feedback: Immediate insights for training and improvement
AloAi Voice Analytics
Use cases
- Call center quality assurance
- Sales team performance monitoring
- Customer sentiment tracking
- Agent training and coaching
- Compliance monitoring
- Customer feedback analysis
- Sales conversation optimization
- Business intelligence gathering
Qualint
Use cases
- Contact center call analysis and monitoring
- Agent performance evaluation and training
- Fraud prevention in customer interactions
- Regulatory compliance management
- Customer satisfaction improvement
- Sales team performance optimization
AloAi Voice Analytics
FAQs
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How many minutes of AI voice analytics are included in each plan?
The iPro plan includes 1000 minutes, uPro includes 5000 minutes, and xPro includes unlimited minutes of AI voice analytics.What happens if I exceed the included voice analytics minutes?
Overage charges are 3.0¢/minute for iPro, 2.0¢/minute for uPro, while xPro has unlimited minutes.Does the system integrate with CRM platforms?
Yes, the platform integrates with major CRM systems including HubSpot, Salesforce, Zoho, and Pipedrive, allowing for seamless data synchronization.
Qualint
FAQs
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What is the maximum number of calls that can be analyzed?
The Scale plan allows analysis of up to 500 calls per month, with options for additional calls at an average price.What type of support is available across different plans?
Support varies by plan: Basic Support for Free trial, Priority Support for Starter plan, and Dedicated Support/Account manager for Growth and Scale plans.Can multiple team members access the platform?
Yes, all plans include the ability to add team members with customizable user roles and permissions.
AloAi Voice Analytics
Uptime Monitor
Average Uptime
100%
Average Response Time
559.4 ms
Last 30 Days
Qualint
Uptime Monitor
Average Uptime
100%
Average Response Time
300 ms
Last 30 Days
AloAi Voice Analytics
Qualint
