AloAi Voice Analytics vs VoiceBase Detailed comparison features, price

AloAi Voice Analytics

AloAi Voice Analytics is an advanced voice analytics platform that transforms business communications through AI-powered capabilities. The system automatically transcribes calls, detects customer sentiment, and identifies key topics and trends across conversations, enabling businesses to gain valuable insights without manual call monitoring.

The platform offers comprehensive features including call scoring, agent monitoring, keyword detection, and seamless CRM integration. With capabilities like PII redaction and custom vocabulary support, it provides both analytical power and compliance-focused functionality for modern business communications.

VoiceBase

VoiceBase provides advanced speech analytics capabilities designed to unlock valuable insights from customer interactions within call centers. By leveraging artificial intelligence and natural language processing, it transforms unstructured voice data from calls into structured, actionable information. This process helps businesses understand customer sentiment, identify trends, and make informed decisions based on comprehensive analysis of their conversations.

The platform enables organizations to analyze 100% of their customer calls, moving beyond traditional sampling methods. This comprehensive analysis supports efforts to enhance customer experience, optimize sales strategies by identifying successful techniques, and mitigate compliance risks through features like automated sensitive data redaction. It also extends its analytical capabilities to other text-based communication channels like chat and email for a holistic view of customer interactions.

Pricing

AloAi Voice Analytics Pricing

Freemium

From $30

AloAi Voice Analytics offers Freemium pricing with plans starting from $30 per month .

VoiceBase Pricing

Paid

From $250

VoiceBase offers Paid pricing with plans starting from $250 per month .

Features

AloAi Voice Analytics

Call Transcription: Automatic conversion of voice calls to searchable text
Sentiment Analysis: AI-powered detection of customer emotion and tone
Keyword Detection: Identification and tracking of important terms and phrases
Agent Monitoring: Performance tracking and quality assessment tools
CRM Integration: Seamless sync of call data and insights to CRM platforms
Custom Vocabulary: Support for industry-specific terminology
Call Scoring: Automated evaluation of call quality and performance
Trending Topics: AI-driven analysis of common discussion themes

VoiceBase

Speech-to-Text Transcription: Automatically transcribes call recordings using natural language processing (NLP).
Speech Analytics: Analyzes, inspects, and categorizes calls using custom queries and call scoring.
PCI/PII Redaction: Automatically detects and redacts sensitive data like credit card numbers from audio and transcripts.
Tone & Sentiment Analysis: Measures paralinguistic metrics including sentiment, silence, overtalk, and dynamism.
AI Predictions: Uses machine learning to detect and predict complex behaviors and outcomes from call data.
Text Analytics: Analyzes text-based interactions (chat, email, CRM) alongside voice data.
Customizable Reporting: Offers pre-built and custom BI reporting options.
Developer API: Provides API access for integration and custom development.

Use Cases

AloAi Voice Analytics Use Cases

Call center quality assurance
Sales team performance monitoring
Customer sentiment tracking
Agent training and coaching
Compliance monitoring
Customer feedback analysis
Sales conversation optimization
Business intelligence gathering

VoiceBase Use Cases

Improving Customer Experience (CX) by understanding sentiment and feedback.
Optimizing Sales Performance by identifying successful agent techniques.
Ensuring PCI & Compliance by automatically redacting sensitive data.
Enhancing Call Center Analytics for operational efficiency.
Gathering Market Intelligence from customer conversations.
Automating Agent Quality Assurance (QA) processes.
Leveraging Predictive Analytics for business outcomes.
Analyzing Text Data (chat, email) for unified customer insights.

FAQs

AloAi Voice Analytics FAQs

How many minutes of AI voice analytics are included in each plan?

The iPro plan includes 1000 minutes, uPro includes 5000 minutes, and xPro includes unlimited minutes of AI voice analytics.
What happens if I exceed the included voice analytics minutes?

Overage charges are 3.0¢/minute for iPro, 2.0¢/minute for uPro, while xPro has unlimited minutes.
Does the system integrate with CRM platforms?

Yes, the platform integrates with major CRM systems including HubSpot, Salesforce, Zoho, and Pipedrive, allowing for seamless data synchronization.

VoiceBase FAQs

What kind of data can VoiceBase analyze?

VoiceBase primarily analyzes voice data from call center recordings but can also analyze text data from chat, email, CRM, and support interactions.
How does VoiceBase help with compliance?

VoiceBase offers an automatic PCI/PII redaction feature that detects and removes sensitive customer data (like credit card numbers) from audio recordings and transcripts.
Can VoiceBase integrate with other business tools?

Yes, VoiceBase provides API access for integration and mentions integrations and pre-built BI reporting, suggesting compatibility with other business intelligence tools.
What industries does VoiceBase serve?

VoiceBase serves various industries including Insurance, Telecommunications, Healthcare, Financial Services, Retail, and Travel & Hospitality.
Does VoiceBase use AI?

Yes, VoiceBase utilizes AI, Natural Language Processing (NLP), and machine learning for its speech-to-text, analytics, and predictive capabilities.