What is InteliConvo?
The InteliConvo® Speech Analytics & Automation platform processes and analyzes 100% of recorded customer conversations. This provides businesses with a deeper understanding of customer buying patterns, buying intents, sentiments, willingness to pay, product feedback, and brand image. These insights can be utilized to automate business workflows, ultimately improving team performance, accelerating sales, enhancing debt collections, boosting customer experience, and ensuring compliance.
Features
- Multilingual Support: Processes and analyzes audio calls in Hindi, English, and 46 other international languages.
- Flexible Deployment: Can be deployed on-premise or on cloud.
- Hot Lead Identifier: Identifies hot leads based on customer buying intents and voice attributes.
- Debt Default Predictor: Identifies potential debt defaulters using voice tone, sentiments, and other key attributes.
- Brand Builder: Provides insights about customer sentiments and feedback to improve brand image.
- Compliance Monitor: Gives insights about unlawful words, negative sentiments, and high tone used.
Use Cases
- Improve team performance
- Accelerate sales
- Improve debt collections
- Boost customer experience
- Ensure compliance
- Analyze customer buying patterns
- Identify buying intents
- Monitor customer sentiments
- Gather product and service feedback
- Automate business workflows
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