What is Protractor?

Protractor is a robust shop management software tailored for professional auto repair businesses. It provides an integrated platform for handling essential operations including scheduling, work orders, digital vehicle inspections, estimates, invoicing, inventory control, and real-time customer communication. Built according to industry best practices, this solution enables automotive shops to simplify workflows, manage accounting, monitor key performance indicators, and support both single and multi-location enterprises.

With advanced features such as digital marketing, analytics dashboards, integrated payments, and vendor partnerships, Protractor empowers shop owners to drive efficiency, increase profitability, and deliver superior customer service. Its suite facilitates transparent processes, robust reporting, and secure data management—helping teams maintain organization, boost sales, and stay competitive in the aftermarket repair industry.

Features

Digital Vehicle Inspection: Enables technicians to perform transparent, digital multi-point inspections with visual supporting information for customer clarity.
Integrated Payments: Facilitates fast, accurate checkouts with features like Text-To-Pay and integrated signatures for seamless transactions.
Customer Communication: Offers built-in emailing, text notifications, and 24/7 online booking for optimised client interaction and convenience.
Parts and Inventory Management: Includes catalog lookups, vendor integrations, warranty and return tracking, and core tracking within a unified system.
Shop Management Tools: Supports multi-location oversight, team communication, secure data management, profit center tracking, and workflow organization.
Accounting Suite: Integrated general ledger, receivables, payables, tax tracking, and banking integration for end-to-end financial management.
Digital Marketing Suite: High-performance websites, marketing ROI dashboard, localized SEO content, Google Ads enablement, call tracking, and eCommerce capabilities.
Reporting and Dashboards: Real-time analytics tools and customizable dashboards for monitoring performance, technician efficiency, and profitability.
Repair Roadmap and Work Orders: Visual workflows and tools to streamline scheduling, estimates, deferred work tracking, and approvals.
Matrices and Pricing Tools: Linear Parts & Labor Matrices, Margin Thresholds, and Automated Labor Bumps for precise, consistent service pricing.

Use Cases

Streamlining operations for single-location or multi-location automotive repair shops.
Automating digital vehicle inspections for increased transparency with customers.
Enhancing customer engagement through automated reminders, emails, and text messaging.
Managing work orders, deferred maintenance, and technician scheduling from a single interface.
Tracking inventory, managing vendor relationships, and handling part warranties and returns.
Simplifying accounting and bookkeeping processes within automotive repair businesses.
Launching digital marketing campaigns and monitoring their ROI through integrated tools.
Improving payment collection with integrated and contactless payment methods.
Generating detailed performance reports and dashboards for business insights.
Facilitating seamless integration with industry partners for enhanced shop efficiency.

FAQs

What types of businesses is Protractor designed for?

Protractor is designed for single and multi-location professional automotive repair shops seeking to manage all operational aspects digitally.
Does Protractor support digital vehicle inspections?

Yes, Protractor includes digital vehicle inspection tools to provide clear, comprehensive reports that empower customers with informed decisions.
Can Protractor manage accounting and payments?

Yes, Protractor offers integrated accounting features and supports a range of payment options for seamless financial management.
Are digital marketing features included in Protractor?

Select Protractor packages provide a full digital marketing suite, including website creation, SEO, campaign tracking, and call tracking functionalities.
Is Protractor suitable for businesses with multiple locations?

Protractor is built to support multi-location operations, with centralized management tools and reporting features.