What is Shopmonkey?

Shopmonkey is purpose-built, cloud-based software that brings efficiency and ease to auto repair shops, tire shops, quick lube centers, heavy duty, and specialty repair shops. The platform provides a comprehensive suite of features, including customizable job workflows, appointment scheduling, invoicing, digital vehicle inspections, and real-time customer communications. Technicians and managers benefit from advanced tools such as VIN decoding, parts ordering, inventory management, visual dashboards, and integrated payment processing, all accessible from any device.

With seamless QuickBooks integration, contactless payment options, and the ability to manage multiple locations, Shopmonkey enables repair businesses to optimize daily operations and decision-making. The intuitive interface supports fast onboarding, while visual analytics drive profitability and help business owners gain deeper insights into shop performance, making it a dependable and scalable solution for shops seeking growth and customer satisfaction.

Features

Customizable Workflow: Create and manage jobs, estimates, and purchase orders with adjustable workflows.
VIN Decode & Parts Lookup: Access fast vehicle information and streamlined parts ordering.
Digital Inspections: Capture, mark up, and share vehicle photos and videos through mobile devices.
Integrated Payments: Handle online and in-person payments securely and quickly.
QuickBooks Integration: Sync customer, sales, and inventory data effortlessly.
Appointment Scheduling: Online scheduler with appointment confirmations and automated reminders.
Centralized Customer Communication: Built-in messaging for estimates, updates, and quick responses.
Multi-Location Management: Scalable for single and multiple shop operations.
Visual Dashboards & Reporting: Real-time analytics to track performance and profitability.
Mobile Access: Android and iOS apps for technicians, enabling remote workflow management.

Use Cases

Streamlining daily operations of independent auto repair shops.
Managing multiple shop locations and franchises with centralized oversight.
Conducting digital vehicle inspections using mobile devices.
Processing contactless payments and managing in-person transactions.
Providing clients with professional digital invoices and estimates.
Synchronizing accounting, sales, and inventory data with QuickBooks.
Efficiently managing tire, lube, heavy duty, and specialty repair shop workflows.
Offering automated appointment scheduling and reminders to customers.

FAQs

Does Shopmonkey integrate with QuickBooks and CARFAX?

Yes, Shopmonkey offers integration with both QuickBooks and CARFAX for seamless accounting and vehicle history management.
How many users can our shop have on Shopmonkey?

Each Shopmonkey plan includes a specific number of user licenses, with options to add additional user licenses for a fee.
Does Shopmonkey have an app?

Yes, Shopmonkey provides Android and iOS mobile apps for technicians and shop staff.
Does Shopmonkey provide lookups for medium or heavy-duty vehicles?

Yes, Shopmonkey offers lookups and labor guides for medium and heavy-duty vehicles as part of specialized add-ons.
Are there setup fees to get started?

Setup assistance, including data migration, may incur an additional fee depending on the services required.