What is Perspective?
Perspective enables businesses to engage in AI-driven conversations with their customers at scale, moving beyond surface-level data to understand the 'why' behind customer actions. The platform facilitates natural, intuitive dialogues that uncover customer motivations, frustrations, and future intentions, providing a comprehensive view of customer relationships and preferences.
By capturing the richness of these interactions, Perspective delivers clarity and actionable insights. It helps teams align around customer truth, make informed decisions with conviction, and anticipate market changes. This deep customer understanding empowers businesses to refine strategies, enhance offerings, and ultimately grow without relying on guesswork.
By capturing the richness of these interactions, Perspective delivers clarity and actionable insights. It helps teams align around customer truth, make informed decisions with conviction, and anticipate market changes. This deep customer understanding empowers businesses to refine strategies, enhance offerings, and ultimately grow without relying on guesswork.
Features
- AI-Mediated Conversations: Engage customers in natural, AI-driven dialogue for meaningful insights.
- Interactive AI Analysis: Explore customer insights instantly by asking questions and spotting patterns.
- Shareable Highlights: Turn conversation insights into clear presentations for team alignment.
- Shared VOC (Voice of Customer) Memory: Build a company-wide knowledge base from customer conversations.
- Conversation Templates: Pre-built guides to structure customer conversations effectively.
- Magic Summary: AI-generated summaries of conversations highlighting key points.
- Custom Branding: Apply company branding to the conversation interface (Pro plan+).
- Choice of LLM Providers: Select preferred Large Language Model providers (Pro plan+).
Use Cases
- Understand customer motivations and frustrations behind their actions.
- Capture customer aspirations and future intentions.
- Improve sales win rates by learning from buying decisions.
- Validate new product features with beta user feedback.
- Analyze customer churn to improve retention strategies.
- Align teams around shared customer understanding.
- Make data-driven business decisions with customer insights.
FAQs
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Can I use my company's branding?
Yes, custom branding is available starting with the Pro plan.
