What is Meet Sam?
Meet Sam is FCM's intelligence engine designed as a virtual business travel assistant, available to all users on the FCM Platform. This AI-powered tool goes beyond traditional chatbots by integrating generative artificial intelligence with company-specific data, travel policies, and FCM workflows to deliver personalized and compliant travel assistance.
The system combines natural language processing models with business traveler profiles, company policies, past booking confirmations, individual preferences, and agent interactions to provide relevant information and recommendations. All data is stored securely in FCM's private environment and is never used to train public or customer-shared AI models, ensuring enterprise-grade security and privacy protection.
Features
- Personalized Recommendations: Provides tailored travel suggestions based on individual profiles and company policies
- Policy Compliance: References uploaded travel policies to ensure all recommendations align with company guidelines
- Multi-language Support: Understands and responds in various languages for global travel programs
- Real-time Information: Offers current travel data including security wait times and disruption handling
- Data Security: Stores all conversation data securely in private environments without training public AI models
- Travel Program Insights: Analyzes travel spend trends and identifies savings opportunities
Use Cases
- Enforcing travel policies and predicting compliance risks for travel managers
- Planning trips and accessing real-time travel information for travel arrangers
- Getting instant answers and proactive disruption handling for business travelers
- Analyzing travel spend trends and identifying cost-saving opportunities
- Managing multi-national travel programs with bilingual support
- Accessing travel history and policy summaries for trip planning
FAQs
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What languages does Sam support for international travel programs?
Sam is bilingual and can understand various languages while also replying in a different language than the question was asked, making it suitable for large multi-national travel programs with global teams. -
How does Sam ensure travel policy compliance in its responses?
Sam references uploaded travel policies from Word docs, PDFs, or website links that are managed by FCM, ensuring all responses are accurate and aligned with company travel policies while keeping this information private and not used for training other customers' interactions. -
What happens to conversation history when using Sam?
Users can access their own chat history anytime, which is stored according to standard data retention policies. Conversations remain available if users leave and return later, and unlike other AI assistants, Sam won't make up answers or use other clients' information for responses. -
How does Sam help optimize travel program efficiency?
Sam reduces friction for business travelers, increases self-service capabilities, flags risks or policy breaches proactively, saves time, optimizes travel costs, reduces support needs, and drives travel management program compliance through operational efficiency and streamlined processes.
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Meet Sam Uptime Monitor
Average Uptime
100%
Average Response Time
265.17 ms
