What is Intelligov Software?
Intelligov Software offers cloud-based 311 CRM software specifically designed for county and city governments. The platform provides a feature-rich call center system that can accommodate both individual departments and centralized operations, allowing municipalities to create, design, and customize services with custom inputs that publish instantly to mobile applications.
The software includes a comprehensive workflow system that routes service requests to appropriate departments, individuals, and outside vendors based on predefined rules while providing custom alert emails. It also enables asset utilization tracking for labor hours, equipment usage, and materials consumption on a service request basis, with seamless integration to custom mobile apps for both Android and iPhone devices.
Features
- Call Center: Feature-rich 311 call center software for county and city governments with customizable services
- Workflow: Comprehensive system routes service requests to departments, individuals, and vendors with custom alert emails
- Mobile Apps: Custom mobile applications for Android and iPhone that connect seamlessly to the central system
- Asset Utilization: Track labor hours, equipment usage, and materials consumption on a service request basis
Use Cases
- Municipal service request management for county governments
- City government call center operations and citizen services
- Workflow automation for public service departments
- Asset and resource tracking for municipal operations
