What is CivicPlus?
CivicPlus offers a comprehensive suite of software solutions specifically designed for government organizations to improve operational efficiency and community engagement. The platform connects various departments and functions through intelligent automation, enabling unified resident experiences with single sign-on access to services like form submissions, agenda access, and mass notifications.
The technology helps governments increase process efficiency by up to 40% while ensuring compliance with accessibility standards and security requirements. With features ranging from municipal websites and meeting management to emergency alerts and social media archiving, CivicPlus empowers public servants to deliver better services while reducing administrative burdens.
Features
- Municipal Websites: World-class websites built specifically for governments as digital city halls
- Agenda and Meeting Management: Solutions for clerks to streamline meetings and automate minutes-taking
- Mass Notification System: Emergency alerts and routine notifications for public safety communications
- Process Automation and Digital Services: Serving residents online through automated workflows and forms
- Social Media Archiving: Software for compliance and capturing social media interactions
- 311 CRM System: Resident service delivery and request management through SeeClickFix integration
- Web Accessibility: Solutions for digital optimization and WCAG 2.1 AA compliance
- Resident Portal: Single starting point for every resident interaction with unified access
Use Cases
- Streamlining municipal website management and content updates
- Automating agenda preparation and meeting management for government clerks
- Managing emergency communications and public safety notifications
- Processing resident service requests and 311 complaints
- Archiving social media interactions for compliance purposes
- Managing recreation programs, registrations, and facility bookings
- Processing utility billing and payments for municipal services
- Handling public records requests and FOIA compliance
