What is HiveDesk?
HiveDesk delivers comprehensive workforce management solutions designed specifically for remote and distributed teams. The platform automates time tracking through periodic screenshot capture and activity level monitoring, eliminating the need for manual timesheets. It provides real-time dashboards that display current work activities and project progress, giving managers immediate visibility into team productivity.
The system includes employee scheduling capabilities with shift planning, time-off management, and attendance tracking features. With built-in project and task management tools, teams can assign work, monitor progress, and track time against specific projects. Detailed analytics and reporting functions generate productivity insights, utilization rates, and performance trends that can be exported in PDF or Excel formats for further analysis.
Features
- Automatic Time Tracking: Periodic screenshot capture and activity level monitoring without manual timers
- Employee Scheduling: Shift planning, time-off management, and attendance tracking in one system
- Project Management: Task assignment, progress monitoring, and project-based time tracking
- Reporting & Analytics: Detailed productivity insights, utilization tracking, and scheduled report exports
- Multi-Platform Support: Works on Windows, macOS, Linux, iOS, and Chrome browsers
Use Cases
- Managing remote team productivity and time utilization
- Automating timesheet generation and billing processes
- Tracking employee attendance and scheduling shifts
- Monitoring project progress and task completion
- Generating compliance reports for contact centers and BPO operations
FAQs
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What platforms does HiveDesk support?
HiveDesk works on Windows, macOS, and Linux desktops with a full-featured app that includes automatic screenshots and activity tracking. A mobile app for iOS supports GPS time tracking for field teams. You can also track time via our Chrome browser extension or the web portal. -
Does HiveDesk integrate with other tools?
HiveDesk integrates with Asana for project and task management. You can sync tasks between the two platforms to streamline your existing workflows. -
Is HiveDesk compliant with privacy regulations?
Yes. HiveDesk follows GDPR-compliant practices for data handling and privacy. Employees can see exactly what is being tracked — there is no stealth mode or hidden monitoring. We track activity levels (keystrokes per minute, mouse clicks) but never log what is typed. -
Who uses HiveDesk?
HiveDesk is used by contact centers, BPO operations, IT support teams, marketing agencies, consulting firms, staffing agencies, and other businesses managing remote or distributed teams. We serve customers on 6 continents. -
Can I upgrade or downgrade at any time?
Yes, you can change your plan at any time. HiveDesk offers a simple $5/user/month pricing with all features included, so you simply add or remove users as your team size changes. Changes take effect on your next billing cycle.
