What is Helio?
Helio is a comprehensive user research and testing platform designed specifically for product design teams. It enables professionals to gather actionable UX metrics from real users before building products, helping to validate concepts and optimize user experience. The platform provides advanced behavior filters to engage with highly targeted audience participants from a database of nearly 1 million active users.
With Helio, teams can conduct market research, product discovery, and UX research through various testing methods including surveys, click tests, and tree tests. The platform helps define design KPIs, improve business outcomes, and iterate on ideas by collecting UX metrics when needed without complex research projects. Helio also offers testing services and support through advocacy teams that help extract meaningful audience insights and accelerate the testing and learning process.
Features
- Advanced Audience Targeting: Access to nearly 1 million active users with behavior filters for precise participant selection
- UX Metrics Measurement: Comprehensive tracking of usability, loyalty, comprehension, and satisfaction metrics
- Multiple Testing Methods: Support for surveys, click tests, tree tests, and concept testing
- Research Support Services: Access to advocacy teams for test setup, result synthesis, and insight extraction
- Real-time Results: Immediate feedback and metrics collection without lengthy research projects
Use Cases
- Conducting market research with targeted surveys that fulfill in minutes
- Testing product concepts and prototypes during discovery phases
- Validating user experience designs through click tests and usability testing
- Measuring UX metrics across different customer segments
- Running rapid product or website audits to identify friction points
FAQs
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How do survey panel answers work in Helio?
An answer is one response to one question from one participant. For example, a 4-question survey with 100 responses requires 400 answers. -
What happens when I don't have an active subscription?
When your subscription is inactive, access to Helio features is suspended, but your data remains accessible and can be downloaded. -
Can I cancel my account and what is the process?
Business and On Demand plans can be canceled anytime via the admin panel. Scale and Pilot plans require written notice with a 30-day notice period. -
What are the payment options available?
Business accounts can pay with major credit cards. Scale accounts have flexibility to choose between credit card payments and invoicing. -
What is the benefit of testing with a Helio researcher?
It provides fractional use of experienced researchers without hiring full-time, offering fast on-demand research in days with expertise from over 4 million collected answers.
