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Fragment
Turn Manual Operations into Scalable Processes

Fragment
Paid
From 500$

Home: https://checkfragment.com

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What is Fragment?

Fragment provides a better way to manage manual operations, laying the foundation for future automation. It empowers operations teams to gain complete visibility into their processes, optimize performance with data-driven insights, and forecast headcount to meet service-level agreements (SLAs).

The platform offers a unified backlog and integrates with popular tools like Zendesk, Stripe, and Intercom, streamlining workflows without disrupting existing processes. Fragment helps businesses scale their operations confidently and efficiently.

Features

  • Unified Backlog: Consolidates all tasks and queues into a single platform.
  • Real-time Visibility: Provides instant insights into operational performance.
  • Data-driven Insights: Offers actionable metrics to optimize processes.
  • Cost Tracking: Measures the exact cost per task.
  • Performance Measurement: Tracks and optimizes team performance.
  • Automated Task Dispatch: Avoids downtimes by automating task assignment.
  • SLA Management: Helps meet response time SLAs.
  • Headcount Forecasting: Predicts future staffing needs.
  • Integrations: Connects with popular tools like Zendesk, Stripe, Intercom, and more.
  • Custom Syncs: Offers custom data synchronization with existing back-office systems (Pro and Enterprise plans).

Use Cases

  • Optimizing operational costs by tracking and reducing back-office expenses.
  • Improving customer experience by meeting response time SLAs and preventing request backlogs.
  • Scaling operations efficiently by planning headcount and onboarding operators faster.
  • Gaining real-time visibility into operational performance.
  • Centralizing task management across different tools and departments.
  • Negotiating with BPOs using concrete data.
  • Improving and maintaining a predictable quality of service.

FAQs

  • How does your pricing work?
    Fragment offers Starter, Pro, and Enterprise plans. Starter is $500/month for 10 operator seats. Pro starts at $1000/month for 25 seats. Enterprise pricing is available on request.
  • Is Fragment secure?
    The provided text has a link titled "Security & Privacy" check the link for detailed information.

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