What is Field Force Tracker?
Field Force Tracker offers a highly scalable and versatile field service management platform that optimizes entire operations for field-based teams. It empowers businesses to automate core processes such as job scheduling, dispatching, customer and technician management, inventory monitoring, invoicing, and contract oversight. Leveraging integrated mobile applications for Android and iPhone, the software provides real-time tracking and workflow updates, ensuring efficient assignment and completion of field jobs while maintaining full visibility for back-office staff and management.
This all-in-one solution supports multiple time zones and currencies, making it suitable for companies operating globally or across regions. With custom industry modules, extensive analytics, sales CRM integration, and robust reporting features, Field Force Tracker helps organizations reduce operational costs, enhance customer satisfaction, and drive new revenue streams. Additionally, it offers seamless onboarding, unlimited support, and options for managed data migration to facilitate smooth deployment across enterprises of any size.
Features
- Job Scheduling & Dispatch: Automated and intelligent scheduling with drag-and-drop capabilities and real-time calendars.
- Customer Management: Centralized client data, history tracking, and easy modification for improved service.
- Field Technician Management: Skill-based assignments, branch management, and live location tracking.
- Inventory Management: Multi-warehouse inventory tracking, barcode support, and parts management.
- Contracts & Agreements: Complete management of service contracts, plans, and warranties.
- Mobile Apps: Easy-to-use apps for technicians on iOS and Android for updates and job management.
- Advanced Invoicing & Quotes: Custom formats, on-site payment capability, and accounting software integration.
- Reporting & Analytics: Real-time, intuitive reports for operations visibility and actionable insights.
- Sales CRM Integration: Central platform for lead tracking, customer insights, and sales management.
- Customer Portal: Secure access for customers to review work history, invoices, and make payments.
Use Cases
- Managing a nationwide workforce of field technicians with real-time location tracking.
- Automating job scheduling, dispatch, and follow-up for HVAC, security, or appliance repair companies.
- Coordinating inventory and parts management across multiple warehouses and branches.
- Providing customers with self-service portals for work orders, payment processing, and service history.
- Generating comprehensive operations and financial reports for business analysis and decision-making.
- Supporting multi-currency, multi-time zone operations for international field service companies.
- Optimizing contract renewals, warranty management, and service agreement programs.
FAQs
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What platforms are the Field Force Tracker mobile apps available on?
The mobile apps are available for both iOS and Android devices, enabling technicians to manage jobs and updates on the go. -
Does Field Force Tracker support multiple time zones and currencies?
Yes, it is designed to operate in all countries and supports multiple time zones and currencies for global businesses. -
Can I migrate existing data into Field Force Tracker?
Field Force Tracker offers managed onboarding and data migration support to help transfer your existing data seamlessly. -
Is there an affiliate program available?
Yes, Field Force Tracker has an affiliate program that you can join through the website.
