What is Service Fusion?
Service Fusion provides an all-in-one field service management solution designed to enhance productivity and efficiency for service-based businesses. The platform integrates scheduling and dispatching, estimate creation, customer management, GPS fleet tracking, invoicing and payments, and a technician mobile app into a unified system. It enables businesses to automate route planning, generate estimates with pre-built templates, manage customer interactions, track vehicles in real-time, and process payments seamlessly.
The software includes AI-powered features such as ServiceCall.ai, which combines VoIP and artificial intelligence for improved customer communications. With unlimited users across all plans, Service Fusion supports various industries including HVAC, plumbing, electrical, and more, offering tools for job management, reporting, and integrations with QuickBooks. The platform aims to reduce administrative tasks, optimize field operations, and increase profitability through streamlined processes.
Features
- Scheduling & Dispatch: Automatically plan and adjust routes in real-time based on factors like traffic and customer preferences
- Estimate Creation: Generate estimates with service rates, tax calculations, and customer info using pre-built or custom templates
- Customer Management: Centralize contact details, service history, estimates, and communication in a single source accessible via mobile app
- GPS Fleet Tracking: Monitor vehicle locations, distance, idle time, engine status, and driver behaviors in real-time
- Invoicing & Payments: Auto-generate invoices from completed jobs and capture payments online or on-site with QuickBooks integration
- Technician Mobile App: Enable field workers to view schedules, manage jobs, create work orders, generate invoices, and accept payments via mobile
Use Cases
- Streamlining scheduling and dispatching for field service teams
- Generating and managing estimates for service jobs
- Centralizing customer information and service history
- Tracking fleet vehicles and optimizing routes
- Processing invoices and payments for completed services
- Enabling field technicians to manage tasks via mobile app
FAQs
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How many users can I have with Service Fusion?
All plans offer unlimited users, regardless of the number of technicians or office staff. -
Do I have to sign a contract with Service Fusion?
No, plans are month-to-month, with a 15% discount available for annual billing options. -
Does Service Fusion have a mobile application?
Yes, it includes a technician app for managing jobs and tasks on smartphones in the field. -
Does Service Fusion work with QuickBooks?
Yes, it integrates with both QuickBooks Online and Desktop versions. -
Does Service Fusion offer payment processing?
Yes, through FusionPay powered by PaySimple for secure payments online and in the field.
