What is Feedbackly?
Feedbackly is a comprehensive Customer Experience (CX) platform designed to help businesses understand and improve customer interactions through emotional insights. The software uniquely measures customer emotions using the Emotional Value Index (EVI®), which has a 3-4 times higher correlation to sales increases than traditional KPIs like NPS and CSAT.
The platform enables organizations to collect feedback from various touchpoints, analyze data in real-time with AI-powered analytics, and take immediate action based on insights. Feedbackly integrates with popular business tools and provides expert consulting and training to ensure customer success.
Features
- Emotional Value Index (EVI®): Measures customer emotions with higher correlation to sales increases than traditional KPIs
- AI-Driven Analytics: Automatically analyzes customer feedback data to identify patterns and insights
- Multi-Channel Feedback Collection: Collects feedback from physical and digital touchpoints with ready-made applications
- Real-Time Action Tools: Generates automated notifications, hot leads, and enables immediate complaint resolution
- Seamless Integrations: Connects with platforms like Slack, Salesforce, Hubspot, and Mailchimp
Use Cases
- Improving customer satisfaction scores through emotional feedback analysis
- Identifying customer churn reasons and implementing retention strategies
- Generating qualified leads from customer feedback data
- Monitoring customer journey performance across multiple touchpoints
- Training teams on customer experience best practices through CX Academy
FAQs
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What is counted as one response in Feedbackly?
One response is counted when an individual answers one or more questions in a live survey, meaning one response can contain data from multiple questions. -
Can I customize surveys in Feedbackly?
Yes, you can customize surveys with company logos, custom logos per distribution channel, and adjust background and font colors to match your branding. -
Where can I publish Feedbackly surveys?
Surveys can be distributed via email, SMS, in-app, Slack, social media, website pop-ups, iPads, tablets, and other channels. -
Is Feedbackly GDPR compliant?
Yes, Feedbackly is fully GDPR compliant with privacy and security as top priorities. -
How many surveys can I publish with Feedbackly?
You can publish unlimited surveys regardless of your subscription plan, including during the 14-day trial period.
