What is Customer Thermometer?
Customer Thermometer provides a streamlined solution for gathering real-time customer feedback through one-click surveys. The platform allows businesses to quickly set up surveys without any development requirements, offering immediate insights into customer satisfaction levels.
With features designed to maximize response rates, the tool helps organizations address customer issues promptly, reduce churn, and enhance their reputation across multiple platforms. It integrates with various business applications and meets GDPR compliance standards, making it suitable for companies of all sizes including Fortune 500 organizations.
Features
- One-Click Surveys: Engaging survey format that maximizes response rates with simple feedback collection
- Real-Time Feedback: Immediate customer insights that allow businesses to address issues promptly
- High Response Rates: Platform designed to achieve 80%+ response rates from customers
- No Development Required: Quick setup process that doesn't require technical expertise
- Integration Capabilities: Connects with 70+ business applications including Outlook, Salesforce, and Zendesk
- GDPR Compliance: Meets or exceeds all GDPR requirements for data protection
- Rollover Responses: Unused survey responses carry over to subsequent months
- Unlimited Users: Multiple team members can access account data without additional charges
Use Cases
- Collecting customer satisfaction feedback after support interactions
- Measuring Net Promoter Score (NPS) across customer segments
- Gathering employee feedback through satisfaction surveys
- Collecting guest feedback in hospitality settings
- Integrating feedback collection into helpdesk workflows
- Running one-off surveys for specific business initiatives
- Monitoring customer sentiment through email signature surveys
- Tracking feedback across multiple business platforms
FAQs
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What happens if I don't use all my monthly survey responses?
Unused responses roll over to the next month, with accounts able to hold up to double your monthly plan amount at any time. -
Can I change my subscription plan at any time?
Yes, you can upgrade, downgrade, or cancel your account at any time without long-term contracts. -
How quickly can I start sending surveys after signing up?
You can start sending surveys in as little as 2 minutes with no development required. -
What types of payment do you accept?
We accept Visa, Mastercard, and American Express credit and debit cards, with annual invoicing also available upon request. -
Is my customer data secure with Customer Thermometer?
Yes, data is protected with TLS encryption, passwords are encrypted, and we're registered with the UK's Information Commissioner's Office for GDPR compliance.
