CoSupport AI
What is SatisMeter?
SatisMeter empowers companies to gain comprehensive insights into customer satisfaction and product performance by delivering customizable surveys across multiple channels. Organizations can easily set up surveys like NPS, CSAT, CES, and PMF, leveraging advanced targeting rules and triggered events to reach the right audience at the right time.
The platform integrates smoothly with popular tools such as Slack, Segment, Intercom, and Salesforce, ensuring that feedback is centralized and actionable across your workflow. With built-in automation, robust reporting dashboards, multilingual support, and export options, SatisMeter simplifies the process of turning survey data into strategic business decisions—without the hassle of ongoing maintenance.
Features
- Customizable Surveys: Build NPS, CSAT, CES, and PMF surveys with flexible templates and multilingual support.
- Multi-Channel Delivery: Deploy surveys via web, in-app, email, iOS, and Android.
- Advanced Targeting: Target audiences with user attribute conditions and event triggers.
- Automation and Scheduling: Automate recurring surveys and manage delivery frequency.
- Integrations: Connect with tools like Segment, Slack, Intercom, Salesforce, and more.
- Unlimited Usage: Benefit from unlimited projects, team members, and surveys.
- Survey Control: Prevent over-surveying with throttling and sampling features.
- Robust Reporting: Access comprehensive dashboards and export responses in CSV format.
- Premium Support: Receive prioritized support on all plans.
Use Cases
- Measure Net Promoter Score (NPS) to track customer loyalty.
- Assess customer satisfaction and effort for product improvements.
- Collect in-depth feedback for product-market fit analysis.
- Trigger event-based micro surveys to gather timely insights.
- Distribute research surveys for strategic business decisions.
- Automate recurring feedback cycles to monitor long-term trends.
- Integrate feedback data into CRM, project management, or messaging tools.
- Export survey results for internal analysis or presentations.
FAQs
-
What is considered an active user in SatisMeter?
Active users are those who have logged in to your product or service during the last three months. This metric helps guide plan selection but does not limit survey functionality. -
How many surveys can I send with each plan?
You can send unlimited surveys, constrained only by your plan's monthly response limit. If the limit is reached, survey sending pauses until the next billing cycle. -
Is multilingual support available for surveys?
Yes, SatisMeter supports surveys in multiple languages and can add additional languages upon request. -
Can survey data be exported?
Survey responses, including NPS scores, can be exported as CSV files before or after applying report filters. -
What integrations are available?
SatisMeter integrates with tools like Intercom, Slack, Salesforce, Zapier, Segment, and Mailchimp, among others.
Related Queries
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SatisMeter Uptime Monitor
Average Uptime
97.92%
Average Response Time
224.33 ms
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