SightMill Business success through customer feedback

What is SightMill?

SightMill offers a comprehensive online platform focused on enhancing customer experience management. It facilitates the collection of genuine customer feedback through versatile survey deployment options, including website integration, email, SMS, QR codes, embedded links, and API access. Businesses can utilize ready-made templates for popular survey types such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Employee Net Promoter Score (eNPS), along with smiley and star rating surveys.

The platform provides automated analysis capabilities, generating key business metrics and uncovering insights from customer feedback. It allows segmentation of data by product, customer segment, teams, or themes, including sentiment analysis. This enables organizations to understand trends and make informed, actionable changes. SightMill supports real-time action on feedback and integrates with numerous existing business systems, including CRMs and helpdesks, facilitating seamless workflow across different departments to improve the overall customer journey.

Features

Multi-Channel Survey Deployment: Create and send surveys via website, email, SMS, QR codes, embed links, or API.
Ready-Made Survey Templates: Includes templates for NPS, CSAT, CES, eNPS, Smileys, and Star Ratings.
Automated Feedback Analysis: Generates NPS, CSAT, CES scores and analyzes trends by product, segment, themes, sentiment, and teams.
Real-time Feedback Action: Enables businesses to act on customer feedback promptly.
System Integrations: Connects with thousands of platforms including CRMs, helpdesks, and business systems via pre-built connectors (e.g., Zapier, Salesforce) and API.
Flexible Reporting: Provides reporting options segmented by various business dimensions.
Survey Customization: Allows personalization and customization of surveys.
Employee Feedback Surveys: Supports eNPS for measuring employee engagement.

Use Cases

Gathering customer feedback across multiple channels.
Tracking customer satisfaction and loyalty using NPS, CSAT, and CES metrics.
Analyzing customer feedback to identify areas for product and service improvement.
Monitoring customer experience trends by segment, product, or theme.
Collecting real-time feedback after customer interactions or events.
Measuring employee satisfaction and engagement with eNPS.
Improving customer journey touchpoints based on direct feedback.
Integrating customer feedback data with CRM and helpdesk systems.

FAQs

Can I try SightMill before committing?

Yes, SightMill offers a free 14-day trial that includes all functionality, integrations, and the ability to send surveys, allowing you to fully evaluate the platform.
Is it possible to change my subscription plan later?

Yes, you can upgrade or downgrade your SightMill subscription plan at any time through your account's Membership Plan page.
Does SightMill offer annual billing options?

Yes, annual billing is available with discounts for one, two, or three-year contracts. You need to contact SightMill to arrange this.
What payment methods are accepted?

You can pay for SightMill using a credit card or by bank transfer. Contact them if you have specific procurement processes.
How can I cancel my SightMill subscription?

You can cancel your subscription at any time by contacting SightMill. There are no forms required to cancel.