CoSupport AI
What is Convo?
Convo is an AI-moderated and analyzed qualitative user research platform. It allows teams to conduct large-scale research efficiently and affordably.
The platform offers customizable AI interviewers, instant analytics, and embedded widgets for real-time feedback collection. Convo goes beyond text by capturing audio and video, enabling the review of user reactions. Advanced analytics are used to extract key insights, group themes, segment user personas, and create highlight reels. Features such as concept testing and transcript uploading enhance the research process. The system maintains user privacy in compliance of GDPR and AI Act rules.
Features
- Natural voice conversations: Users can interact with the AI agent using natural voice.
- AI data synthesis: Leverage advanced analytics to extract insights, group themes, and segment user personas.
- Concept testing: Gather feedback on prototypes, images, or videos.
- Upload existing transcripts: Analyze transcripts from interviews conducted outside of Convo.
- Audio & Video Recordings: Capture user reactions and key moments.
- Editable insights: Refine and collaborate on findings with your team.
- Advanced analytics: Analyze body language with computer vision models (Enterprise).
- API Access: Integrate with existing tools and workflows (Enterprise).
- Human in the loop: Identify and surface additional themes.
- Budgets & Cost Management: Set budgets and track costs for each study.
- Privacy by design: Secure data handling, compliant with GDPR and AI Act.
Use Cases
- Conducting large-scale user interviews.
- Analyzing qualitative data from user interviews.
- Gathering real-time feedback through embedded widgets.
- Testing concepts and prototypes.
- Analyzing existing transcripts.
- Capturing user reactions via audio and video.
- Collaborating on research findings.
- Analyzing users' body language (Enterprise)
- Integrating with existing tools (Enterprise).
FAQs
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Do you offer a free trial?
No, but we offer a 14-day money back guarantee. Send us an email and we'll cancel your plan in 24 hours. -
Can I cancel my subscription?
You can cancel your subscription at any time. You can do this from your account settings. -
Where can I find my invoices?
Contact us and we'll send you your invoices.
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