What is Capita?
Capita is an outsourcer that leverages AI to drive efficiencies across complex business processes for public and private sector clients. Operating across eight countries, primarily the UK and Europe, Capita simplifies millions of interactions daily, underpinning vital operations for government and leading enterprises. The company combines deep process expertise with advanced AI to deliver results at scale, improving citizen experiences, customer management, payments, pensions, and public sector productivity. Capita's approach is guided by values such as 'Customer first, always' and 'Fearless innovation', ensuring responsible AI use and positive societal impact.
Features
- AI-Powered Automation: Uses robotic process automation (RPA) and generative AI to streamline processes and reduce manual work.
- Customer Experience Management: Provides end-to-end customer management, complaint handling, and omnichannel support.
- Citizen Experience Solutions: Improves public services through targeted support, infrastructure improvements, and seamless processes.
- Payments and Collections: Technology-enabled solutions to improve payment rates and prevent debt.
- Pensions Administration: Manages responsible and sustainable pension schemes for clients.
- Public Sector Productivity: Unlocks efficiencies in back-office admin, licensing, and revenue collection.
- Learning and Training: Delivers upskilling and people strategies at scale through managed learning services.
- Data Management and Intelligence: Provides data management and AI-driven network solutions.
Use Cases
- Automating tax recovery and reducing processing time for government agencies.
- Transitioning utilities customer service platforms without service interruption.
- Providing empathetic collections services for retail banks.
- Delivering AI-driven customer experience for telcos and media companies.
- Upskilling employees through scalable learning programs.
- Managing pension schemes for large organizations.
- Improving citizen services for local government.
- Decarbonizing estates and infrastructure for net zero goals.
FAQs
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What industries does Capita serve?
Capita serves central government, defence, justice and policing, health, transport, financial services, local government, education, retail, telecoms and media, and utilities. -
How does Capita use AI?
Capita uses AI, including robotic process automation and generative AI, to automate processes, improve customer interactions, and modernize service delivery across its outsourcing services. -
Where does Capita operate?
Capita operates across eight countries: UK, Bulgaria, Germany, India, Ireland, Poland, South Africa, and Switzerland. -
What is Capita's AI Charter?
Capita has an AI Charter that outlines its commitment to using AI responsibly, ensuring ethical and transparent AI deployment. -
Does Capita provide learning and training services?
Yes, Capita offers managed learning services, rapid scalable learning, and transformational learning to help organizations upskill their workforce.
