What is Cadalys?
Cadalys provides AI-powered software solutions designed to transform IT Service Management and healthcare operations for organizations of all sizes. Leveraging automation and advanced analytics, its suite—including CareIQ for healthcare and EngageIQ for enterprise IT—streamlines complex workflows, accelerates service delivery, and enhances compliance with regulatory standards. Built natively on Salesforce, Cadalys seamlessly integrates with leading platforms like Salesforce Health Cloud and Service Cloud, supporting transparent service management and prior-authorization processes.
The platform empowers enterprises by automating administrative tasks, unifying incident and service request workflows, and offering customizable tools that adapt to diverse industry needs. Clinical professionals benefit from reduced manual workloads in care coordination, while IT teams gain robust, ITIL-ready tools to improve operational efficiency, scalability, and the employee service experience.
Features
- AI Workflow Automation: Streamlines administrative and medical decision-making.
- Salesforce Integration: Natively built on and supports Salesforce Health Cloud and Service Cloud.
- ITIL-Based Processes: Delivers ITIL-ready IT Service Management capabilities.
- Prior-Authorization Automation: Automates and accelerates healthcare prior-authorization processes.
- Customizable Business Rules Engine: Adapts workflows to organization-specific requirements.
- Scalable Self-Service Portals: Empowers users with transparent ticketing and request management.
- Compliance Enablement: Supports regulatory and accreditation standards for healthcare and IT.
- Incident Management: Rapid response and communication channels for business continuity.
Use Cases
- Automating IT incident, problem, and change management processes.
- Streamlining healthcare prior-authorization and care management workflows.
- Consolidating and unifying enterprise service operations on Salesforce.
- Accelerating regulatory compliance and audit readiness in healthcare organizations.
- Enhancing self-service support for employees and clinicians.
- Reducing manual workloads in healthcare utilization management.
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