What is Assort Health?
Assort Health offers a voice AI solution designed to streamline patient communication for healthcare providers. It automates routine calls, freeing up staff and reducing patient wait times. The system uses generative AI fine-tuned for specific medical specialties such as orthopedics, dermatology, ophthalmology, OB-GYN, pediatrics, dentistry, gastroenterology, and ENT. This ensures accurate and efficient handling of patient inquiries.
Assort Health's AI seamlessly integrates with existing EHR and PM workflows and improves practice efficiency, and provides benefits like, reduced hold times, and 24/7 availability. The customizable and adaptable system, allows for tailored interactions that align with the practice's specific needs and brand.
Features
- 24/7 Appointment Management: Eliminate hold times and schedule, reschedule, cancel, or confirm appointments.
- Switchboard: Provider Triage, Routing & FAQ: AI triages calls and answers FAQs based on provider names and patient needs.
- Patient Case Creation: Allow patients to provide information for staff to process later or in real-time.
- Fill Cancellations & Send Follow-ups: Notify patients proactively via SMS or calls for cancellations, reminders, and follow-ups.
- Prescription Refills: Patients can request prescription refills or renewals via call.
- SMS Recovery: Recover unscheduled appointments with automated SMS follow-ups.
- Customizable Voices: Personalize interactions with tailored voice options that match your brand.
- Multilingual Support: Communicate effortlessly with patients in their preferred language.
- Bespoke Workflow Automation: Customized tailored AI solutions
- Deep integrations into your EHR & PM workflows: Generative AI models deliver industry-leading 98.6% accuracy.
Use Cases
- Automating appointment scheduling for medical practices.
- Reducing call wait times for patients.
- Improving staff efficiency by handling routine inquiries.
- Providing 24/7 patient support.
- Managing prescription refill requests.
- Filling cancelled appointment slots.
- Improving patient satisfaction through efficient communication.
