CoSupport AI
What is 1Flow?
1Flow empowers businesses to understand user behavior and sentiment directly within their applications and websites. This is achieved by automatically surveying users during their app usage or website browsing. The platform provides actionable user insights to clarify user needs, identify churn reasons, and ultimately convert more users into loyal customers.
1Flow AI facilitates rapid creation of customized user research surveys. It leverages AI to generate a fully tailored survey based on user-defined goals and domain expertise, significantly speeding up the survey creation process.
Features
- AI-Powered Survey Creation: Create personalized surveys in seconds using AI based on your specific goals.
- Customizable Design: Build beautiful in-app flows with color and font customization, as well as variable widget positions and window sizes.
- User Segmentation: Target users based on events they have or haven't performed, and user attributes, for relevant feedback.
- Real-time Reporting: View real-time feedback and customer sentiments on a pre-made dashboard.
- Cross-Platform SDKs: Easily install code libraries into any website, web app, and mobile apps.
- Integrations: Connect with popular platforms like Segment, Amplitude, and HubSpot.
Use Cases
- Gathering user feedback on new features.
- Understanding reasons for user churn.
- Measuring Net Promoter Score (NPS).
- Improving user onboarding processes.
- Conducting UX research.
- Assessing customer satisfaction (CSAT).
- Measuring Customer Effort Score (CES).
FAQs
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What counts as an MTU (Monthly Tracked User)?
Any user who opens your app or visits your website in the last 30 days. We only count unique users – so if one user visits your website and uses your apps for many sessions in that month, that user's activity still only counts as 1 MTU. This is equivalent to Monthly Active Users your team may already be tracking. -
How many surveys can I launch with 1Flow?
Unlimited! You can have as many ongoing surveys as you’d like, and easily control the user experience with our Global Survey Throttling feature. -
How many responses can I collect with 1Flow?
Unlimited! From NPS, CSAT to customer preferences and product feedback, you can collect just about anything and utilize your data to improve your business. -
How many team members can I invite to 1Flow?
Unlimited! We want you to invite your whole team, so everyone can stay in the loops of customer feedback. -
Do you offer a free trial?
Yes, we offer a 14-day unlimited use free trial - no credit card required.
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