What is Xeno?
Xeno offers an AI-powered customer engagement suite designed specifically for retailers, integrating next-gen CRM, loyalty programs, and offers into a single autonomous platform. By analyzing customer personas and behavioral data, Xeno automatically selects personalized communications, recommends products, and determines optimal channels and timings to maximize engagement and repeat sales.
Trusted by leading retailers like Bestseller India, Forever New, and Taco Bell, Xeno helps brands achieve up to 60x ROI on marketing spends, a 12% increase in repeat sales, and a 15% reduction in single-visit customers. The platform unifies multi-channel communication, including WhatsApp, SMS, and email, with AI-driven decisions to deliver hyper-personalized experiences at scale.
Trusted by leading retailers like Bestseller India, Forever New, and Taco Bell, Xeno helps brands achieve up to 60x ROI on marketing spends, a 12% increase in repeat sales, and a 15% reduction in single-visit customers. The platform unifies multi-channel communication, including WhatsApp, SMS, and email, with AI-driven decisions to deliver hyper-personalized experiences at scale.
Features
- Next Gen CRM: Engage customers with personalised communications across multi-channels.
- Next Gen Loyalty: Delight valuable customers with exclusive rewards and experiences.
- Next Gen Offers: Acquire and retain customers with tailored offers based on behavior.
- AI Personalization: AI decides for each customer, picking from millions of possible communications.
- Multi-Channel Engagement: Supports WhatsApp, SMS, email, and more with best channel selection.
- Predictive Analytics: Identifies dormant customers and predicts persona behavior.
- Automated Timing: Determines optimal send times for peak engagement.
Use Cases
- Increase repeat sales for retail and restaurant businesses.
- Personalize marketing campaigns based on customer personas and behavior.
- Automate loyalty program management and reward distribution.
- Re-engage dormant customers with targeted offers and reminders.
- Optimize communication timing and channel selection for higher conversion.
