What is WikiPro?
WikiPro is a comprehensive business texting platform designed to help small and medium-sized businesses streamline customer communication and operations. It combines SMS and omnichannel messaging with tools for appointment scheduling, automated reminders, payments, e-signatures, video chat, surveys, and review collection. The platform enables businesses to text customers directly from their existing landline or VoIP numbers, reducing missed appointments by up to 90% and simplifying payment collection. With plans starting at $50 per month, WikiPro offers features like shared inbox, chat widget, campaign management, and integrations with Zapier, making it suitable for industries such as accounting, legal, and field services.
Features
- Business Texting: Send and receive SMS/MMS from your existing landline or VoIP number via web or mobile app.
- Appointment Reminders: Automated text reminders reduce no-shows by up to 90%.
- Payments: Collect payments seamlessly through text messages after appointments.
- E-Signatures: Request and collect signatures electronically without the need for paper.
- Video Chat: Conduct one-on-one video calls with customers directly from the platform.
- Reviews: Automatically request customer feedback and manage testimonials.
- Chat Widget: Embed a live chat widget on your website for instant customer communication.
- Campaigns: Create and send bulk SMS campaigns to customer lists.
- Multiple Phone Lines: Manage several business lines under one account (Enterprise).
- Integrations: Connect with Zapier, Salesforce, Gmail, Outlook, and Excel.
Use Cases
- Automate appointment reminders for field service businesses to reduce no-shows.
- Collect payments from customers via text message after service completion.
- Request and manage customer reviews and testimonials automatically.
- Enable team collaboration through shared inbox and task management.
- Send bulk marketing campaigns to customer lists via SMS.
- Provide real-time updates to customers, such as 'on my way' notifications.
FAQs
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What is WikiPro?
WikiPro is an all-in-one business texting platform that combines SMS and omnichannel messaging with tools for appointment scheduling, payments, e-signatures, video chat, surveys, and review collection. -
Can I keep my existing business phone number with WikiPro?
Yes, you can text-enable your existing landline or VoIP number. Your voice services remain unchanged. -
How many text messages are included in each plan?
Basic: 1,000 messages, Standard: 2,000 messages, Pro: 4,000 messages, Enterprise: 8,000 messages. Additional messages are $0.05 each. -
What is the difference between a user and a customer?
A user is a team member within your organization. A customer is the person you communicate with outside your organization. -
Does WikiPro offer integrations?
Yes, the Pro plan and above include Zapier integration, allowing you to connect with thousands of apps like Salesforce, Gmail, Outlook, and Excel.
