CoSupport AI
What is UserVoice?
UserVoice delivers an intelligent platform that helps organizations gather, manage, and analyze product feedback from customers and internal teams, ensuring customer voices inform every aspect of product development. It enables product managers to prioritize what to build next by leveraging feedback analytics, identifying trending ideas, and estimating the ROI of customer requests, all within an integrated, collaborative environment.
The platform fosters internal alignment by centralizing roadmap planning and facilitating real-time collaboration. With comprehensive reporting, customizable feedback channels, and seamless integrations, UserVoice accelerates product discovery, validates ideas efficiently, and maintains high customer engagement for continuous innovation and growth.
Features
- Feedback Collection: Multiple channels including in-app widget, portals, and integrations for capturing user and team feedback.
- Advanced Feedback Analytics: Tools for prioritizing requests, trend analysis, and ROI estimation on customer ideas.
- Internal Collaboration: Centralized roadmap planning and alignment features for cross-department discussion and updates.
- User Engagement: Real-time status updates and communication to keep customers informed on progress.
- Custom Reporting: Impact reports and advanced filtering for deeper insight into product opportunities.
- Integrations: Out-of-the-box connectors for tools like Jira, Slack, Zendesk, Salesforce, and more.
- Customer Segmentation: Feedback filtering by customer and market segments for targeted prioritization.
- Product Research Tools: Microsurveys and rapid validation functionality to support continuous discovery.
- Security & Compliance: Advanced security features, particularly on enterprise plans.
- Localization: Support for end-user content localization.
Use Cases
- Streamlining product feedback collection across user segments.
- Prioritizing feature requests using actionable analytics.
- Enhancing internal collaboration for product roadmap planning.
- Validating new product ideas before development.
- Improving customer engagement and transparency regarding feedback.
- Segmenting feedback to understand market-specific needs.
- Centralizing and closing the feedback loop between customers and product teams.
- Aligning product development with business goals through data-driven insights.
FAQs
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What kind of integrations does UserVoice support?
UserVoice offers out-of-the-box integrations with popular platforms such as Jira, Slack, Zendesk, Salesforce, and Microsoft Teams for streamlined workflows. -
Can UserVoice help prioritize which features to build next?
Yes, UserVoice uses analytics and customer segmentation to help teams identify trends, estimate ROI, and prioritize high-value feature requests. -
Is there a free trial available for UserVoice?
A 21-day free trial is available, allowing new users to experience the platform without a credit card. -
Does UserVoice provide tools for validating product ideas?
Yes, UserVoice provides product research tools such as microsurveys to rapidly validate solutions throughout the product lifecycle.
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