What is Twixor?

Twixor leverages advanced conversational AI and intelligent process automation to revolutionize how businesses engage with their customers. The platform integrates seamless digital communication, AI-powered automation, and hybrid chat solutions, enabling enterprises to optimize customer journeys and deliver superior experiences across channels like WhatsApp, RCS, and Facebook Messenger. By combining self-learning AI agents with low-code/no-code process orchestration, Twixor accelerates support efficiency, automates workflows, and enhances individualized engagement at each customer touchpoint.

Twixor empowers organizations in sectors such as banking, healthcare, logistics, insurance, and retail to streamline operations, personalize communications, and scale with dynamic automation. Its suite of products includes hybrid chat, journey builders, campaign management, dynamic rich cards, and virtual agents for intent-recognition and NLP-based assistance, fostering growth and operational excellence for both enterprises and technology partners.

Features

Agentic AI: Autonomous self-learning agents for workflow optimization.
Hybrid Chat: Integration of AI chatbots and live agents for efficient support.
Omnichannel Bot: Seamless customer engagement across WhatsApp, RCS, Facebook Messenger, and more.
Dynamic Rich Cards: Interactive, intent-based media messaging for enhanced interactions.
Campaign Management: Automated, AI-driven campaigns for higher conversion and sales.
Low Code/No Code Platform: Custom chatbot and journey building without coding.
Virtual Agent (NLP): Intelligent assistants for context-aware, intent-based conversations.
Speech to Text: Voice-driven customer support with automated transcription.
Process Automation: End-to-end automation for billing, pricing, and workflow management.
Real-time Analytics: AI-optimized dashboards for metrics such as CSAT and ROI.

Use Cases

Automating customer support for banking and financial institutions.
Streamlining patient scheduling and communication in healthcare.
Enhancing retail engagement with personalized, automated messaging.
Executing AI-driven marketing campaigns to maximize sales conversions.
Managing transactional and support chatbots in telecommunications.
Building white-labeled communication platforms for technology providers.
Integrating intelligent messaging APIs for enterprise software solutions.
Simplifying insurance claims processing with conversational AI.

FAQs

What industries can benefit from Twixor's AI-powered automation?

Twixor serves industries such as banking, telecommunications, insurance, healthcare, logistics, and retail by enhancing customer engagement and process automation.
Does Twixor support omnichannel customer interaction?

Yes, Twixor provides seamless engagement across platforms like WhatsApp, RCS, and Facebook Messenger through its omnichannel bot capabilities.
Can businesses build their own chatbots on Twixor without coding experience?

Twixor offers a low-code/no-code platform, allowing users to build and customize chatbot journeys without any coding.
How does Twixor personalize customer communication?

Twixor utilizes AI-driven automation and NLP-based virtual assistants to tailor messaging, campaigns, and support to individual customer needs.