What is TimeTap?

TimeTap is a robust appointment scheduling platform designed to automate and simplify the booking process for businesses and organizations with diverse and complex scheduling requirements. It offers features such as multiple staff calendars, customizable booking forms, client profile management, and a dynamic waitlist system to fill last-minute openings efficiently. The platform also includes two-way calendar synchronization with popular calendars and a travel time calculator using Google Maps, ensuring seamless appointment management across locations.

Emphasizing data security and compliance, TimeTap meets HIPAA, GDPR, and AICPA/SOC2 standards, making it suitable for medical practices and organizations handling sensitive data. The tool integrates with platforms like Salesforce, Office 365, and Google Calendar, and provides customization capabilities for booking sites, automated communications, and personalized customer support. TimeTap is supported by detailed documentation and a dedicated support team, prioritizing user accessibility and operational efficiency.

Features

Multiple Staff Calendars: Manage individual staff calendars on a unified booking platform with organization-wide visibility.
Automatic Messaging: Automate appointment reminders, follow-ups, and custom emails via text and email.
Custom Booking Forms: Design booking forms to capture required client information before appointments.
Client CRM: Automatically create and store comprehensive client profiles with appointment history.
Automated Waitlist: Automatically invite waitlisted clients when slots become available.
Two-Way Calendar Sync: Sync schedules with popular calendar apps to avoid double bookings.
Travel Time Calculator: Use Google Maps to adjust availability based on commuting time between appointments.
Integration Options: Seamless connections with Salesforce, Google Calendar, Office 365, Outlook, Square.
Secure & Compliant: Adheres to HIPAA, GDPR, and SOC2 standards for data protection.
Customizable Scheduling Sites: Tailor booking sites and workflows to fit branding and operational needs.

Use Cases

Medical practice appointment scheduling with HIPAA compliance.
School counseling or student service scheduling.
Managing appointments for multi-location businesses.
Automating follow-up communications for customer retention.
Allowing clients to book and manage appointments without phone calls.
Eliminating double bookings with calendar synchronization.
Coordinating staff schedules within large organizations.
Handling waitlists for classes, workshops, or seminars.

FAQs

Does TimeTap offer accessibility features for visually impaired users?

Yes, TimeTap utilizes alt tags and is designed so screen readers can narrate available scheduling options to assist visually impaired users through the booking process.
What security standards does TimeTap adhere to?

TimeTap is compliant with HIPAA, GDPR, and AICPA/SOC2, and also follows PCI standards to ensure the safety and privacy of user data.
Can TimeTap be used without an existing website?

Yes, every TimeTap account includes a free customizable scheduling page, allowing clients to book appointments even if you do not have a website.
Is there a limit on features during the free trial?

No, free trials provide unlimited access to all features for the duration of the 14-day trial period with no restriction or credit card requirement.
How does the cancellation policy work?

Users can cancel anytime directly within the app, with immediate termination of billing, and an option to 'hibernate' accounts for temporary suspension.