What is SuperDial?
SuperDial leverages AI-powered agents to automate outbound healthcare phone calls. This eliminates the need for staff to wait on hold and navigate automated phone systems. The service is designed to handle any payer or provider call with a defined script, ensuring efficient communication for various tasks.
The system integrates with existing workflows through API calls, CSV uploads, direct input on their portal, or EHR/PMS integration. If the AI cannot complete a call for any reason, a human fallback team steps in.
Features
- Insurance Verification: Ask about deductibles, co-pays, and integrate with PMS.
- Prior Authorization: Obtain information on prior authorization for CPT codes.
- Claim Follow-Up: Handle claim denial resolution and inquire about next steps.
- Provider Data Attestation: Check clinician status and patient acceptance.
- Credentialing & Enrollment: Inquire about provider or practice status.
- Custom Script Builder: Create custom scripts for any payer or provider call.
- Human Fallback: Ensures call completion even if AI encounters issues.
- Multiple Integration Options: API Call, CSV Upload, Direct Input, EHR/PMS Integration.
Use Cases
- Automating insurance verification calls for dental practices.
- Streamlining prior authorization requests for RCM companies.
- Handling claim follow-up calls for digital health providers.
- Managing provider data attestation for digital health platforms.
- Automating credentialing and enrollment inquiries.
FAQs
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Is SuperBill right for my practice?
Our services are designed for any healthcare practice, whether you serve patients virutally or in-person, accept insurance or are out-of-network. We are here to eliminate time-consuming tasks from your workflow, like calling insurers. -
Is SuperBill secure?
Yes. SuperBill uses best-in-class security standards to keep your patients' information secure. Our infrastructure is fully HIPAA-compliant, and we have signed BAAs for all third parties that help us securely process data. For more information, please refer to our Privacy Notice. -
Does SuperBill integrate with my EHR?
Our process is designed to eliminate tedious tasks from your workflow. Often, the most effective method is connecting SuperBill to your EHR or practice management software. When integrating SuperBill with your EHR, SuperBill will sign a Business Associate Agreement (BAA) to keep your practice HIPAA-compliant and then request any credentials and/or access keys we need.
