What is Delfino AI?
Delfino AI is an AI-powered platform designed to automate repetitive phone calls to insurance payors. The platform is capable of navigating Interactive Voice Response (IVR) systems, waiting on hold, and engaging in conversations with live representatives.
By automating these processes, Delfino AI aims to streamline administrative tasks, providing healthcare professionals with increased efficiency and the ability to redirect resources towards higher-value activities. The platform also helps to mitigate the loss of institutional knowledge due to staff turnover and allows to scale support as needed.
Features
- Eligibility and benefit verification: Automates calls to verify patient eligibility and benefits.
- Prior authorization checks: Automates calls for prior authorization requirement and status checks.
- Claim status inquiry: Automates calls to inquire about claim statuses.
- IVR Navigation: Navigates Interactive Voice Response (IVR) systems.
- Human Fallback: Human team steps in if the AI cannot complete a call.
Use Cases
- Automating patient eligibility verification calls.
- Checking the status of prior authorization requests.
- Inquiring about the status of submitted claims.
- Reducing administrative workload for healthcare providers.
