CoSupport AI
What is PingPong?
PingPong is a comprehensive remote UX research platform designed to help teams recruit testers, conduct interviews, and manage user research from a single interface. With access to a global pool of over 175,000 testers, users can quickly connect with their target audience for insightful feedback.
The platform features built-in video call capabilities, session recording, and tools for sharing notes and highlights, facilitating seamless collaboration across teams. Automated scheduling, tester compensation management, and an all-in-one workflow remove common research obstacles, allowing businesses to focus on improving their products and services with direct user insights.
Features
- Tester Recruitment: Instantly access a global user pool of over 175,000 testers for tailored research.
- Built-In Video Calls: Conduct and record user interviews directly from the browser.
- Automated Scheduling: Automate session scheduling, rescheduling, and tester replacement.
- Insight Sharing: Take, time-stamp, highlight, and share session notes and key details with stakeholders.
- Team Collaboration: Invite team members to observe research sessions in real time.
- Integrated Tester Compensation: Incentive management is automated and handled within the platform.
Use Cases
- Running remote user interviews to collect product feedback.
- Recruiting matched testers for usability studies.
- Facilitating team-based UX research and observation.
- Transcribing and sharing key research insights across an organization.
- Automating the participant recruitment and scheduling process for research projects.
FAQs
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Does PingPong include tester compensation?
Yes, tester compensation is built into the credit price and is paid automatically to participants. -
Can multiple team members observe research sessions?
Yes, PingPong allows you to invite other team members to observe user interview sessions in real time. -
Is it possible to record and transcribe sessions?
Yes, the platform provides built-in recording and transcription features for user interviews and tests.
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PingPong Uptime Monitor
Average Uptime
100%
Average Response Time
675.4 ms
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