CoSupport AI
What is Parcel Perform?
Parcel Perform is an advanced AI delivery experience platform designed for e-commerce businesses seeking to optimize their post-purchase, checkout, returns, and logistics processes. The platform leverages AI decision intelligence to provide proactive data monitoring, daily operational summaries, real-time performance alerts, and tailored recommendations, enabling data-driven decision-making at every stage of the delivery lifecycle. With seamless integration and a user-friendly interface, Parcel Perform consolidates vast logistic and carrier data into actionable insights to help businesses increase revenue, improve customer retention, and reduce operational costs.
Engineered for scalability and compliance, Parcel Perform offers out-of-the-box business intelligence, GDPR compliance, and 24/7 monitoring for operational excellence. Its connectivity to over 1,100 global carriers ensures robust data coverage, delivering high accuracy in predictive estimated delivery dates, automated returns, cost audits, and fraud detection. E-commerce enterprises benefit from rapid ROI, continual AI innovation, and a secure, reliable infrastructure, making Parcel Perform a strategic partner for global business growth.
Features
- AI Data Monitoring: 24/7 surveillance to flag disruptions and reveal opportunities in delivery workflows.
- Daily AI Summaries: Automated operational insights for rapid decision-making.
- AI Recommendations: Actionable, prioritized next steps to fix issues and optimize processes.
- Performance Alerts: Real-time notifications on key delivery metrics and root cause analysis.
- Unified Data Platform: Seamless data consolidation and management across carriers and systems.
- Predictive Estimated Delivery Dates: AI-powered, high-accuracy delivery predictions.
- Automated Returns Management: Intelligent workflows to reduce fraud and drive customer loyalty.
- Business Intelligence Dashboards: Ready-to-use, customizable reports for delivering comprehensive visibility.
- Scalable, Secure Infrastructure: GDPR compliant with ISO 27001 certification for regulatory reliability.
- Global Carrier Network: Integrated with over 1,100 carriers for broad delivery coverage.
Use Cases
- Optimizing e-commerce delivery experiences with AI-driven insights.
- Reducing 'Where Is My Order?' (WISMO) inquiries through proactive tracking and notifications.
- Automating returns management to improve efficiency and reduce fraud.
- Enhancing checkout conversions with predictive delivery estimates.
- Auditing shipping costs and carrier invoices to identify savings opportunities.
- Streamlining logistics operations with real-time performance alerts.
- Improving customer retention and satisfaction via targeted post-purchase engagement.
- Consolidating logistics data from multiple global carriers for unified visibility.
FAQs
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What is AI Decision Intelligence?
AI Decision Intelligence is an advanced technology that proactively analyzes delivery and logistics data to provide actionable, decision-ready insights, optimizing operational performance across the shipping journey. -
Does the platform offer predictive capabilities for delivery dates?
Yes, it uses AI to generate highly accurate estimated delivery dates, enhancing transparency and customer trust during the checkout and post-purchase experience. -
How does the platform help reduce WISMO (Where Is My Order?) inquiries?
The platform provides real-time tracking, proactive notifications, and intelligent insights, significantly reducing the need for customers to contact support regarding their orders. -
Can Parcel Perform integrate with existing e-commerce and logistics systems?
Yes, the solution is designed to seamlessly consolidate and manage data across multiple carriers and business systems for end-to-end visibility. -
Is the platform secure and compliant with data privacy regulations?
Parcel Perform is GDPR compliant and ISO 27001 certified, ensuring a secure and reliable infrastructure for all users.
Helpful for people in the following professions
Parcel Perform Uptime Monitor
Average Uptime
100%
Average Response Time
1072 ms
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