What is Ovation?
Ovation provides a comprehensive guest experience management solution tailored for the restaurant industry. The platform utilizes SMS-based surveys with a two-question format to gather feedback through QR codes and text integrations, achieving high response rates. AI tools analyze open-text feedback across 35+ restaurant-specific categories to identify operational issues and generate actionable insights.
The system enables real-time guest recovery with AI-generated responses, templates, and special offers to resolve customer concerns quickly. Restaurants can access detailed location-specific reporting, menu-level analytics, and custom dashboards for multi-unit operations. The platform also includes text marketing capabilities for customer retention and acquisition, along with reputation management features to improve online ratings.
Features
- Frictionless Feedback: SMS-based surveys with QR codes and text integrations for high response rates
- AI-Suggested Goals: Automated recommendations for operational improvements based on feedback analysis
- Real-time Guest Recovery: AI-generated responses, templates, and special offers to resolve customer concerns
- Operational Insights: Detailed reporting across 35+ restaurant categories with location-specific analytics
- Text Marketing: SMS campaigns for customer retention, acquisition, and revenue growth
- Reputation Management: Tools to improve online ratings and review scores
- Multi-unit Support: Custom dashboards and enterprise reporting for restaurant chains
Use Cases
- Collecting customer feedback through easy-to-complete SMS surveys
- Identifying and addressing operational issues in restaurant locations
- Recovering unhappy guests in real-time with personalized responses
- Improving online reputation and increasing 5-star reviews
- Running targeted SMS marketing campaigns to drive repeat business
- Analyzing menu performance and customer preferences
- Managing guest experience across multiple restaurant locations
FAQs
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What types of surveys does Ovation use?
Ovation uses SMS-based surveys starting with two questions, with optional long-form follow-up surveys for more detailed feedback. -
How does Ovation help with guest recovery?
The platform enables real-time responses to guest concerns using AI-generated messages, templates, and special offers to turn unhappy customers into loyal advocates. -
What integrations does Ovation support?
Ovation integrates with over 50 popular POS, online ordering, and loyalty systems used in the restaurant industry. -
How does Ovation analyze feedback data?
AI tools analyze open-text feedback across 35+ restaurant-specific categories to identify operational strengths and weaknesses, providing actionable insights. -
What support does Ovation provide to customers?
Each customer receives a dedicated Customer Success Manager who provides strategic guidance, unlimited training, and onboarding support.
