Lomni - AI Texting and Calling for Enhanced Customer Support

Lomni AI Texting and Calling for Enhanced Customer Support

What is Lomni?

Lomni offers AI-powered texting and calling solutions to streamline customer interactions. The platform is designed to handle frequently asked questions, account inquiries and can also connect to any API or webhook. It offers multilingual support and gives real-time analytics, improving communication strategies.

Lomni can be integrated to learn from help center and can automate journeys and workflows. The platform helps businesses boost sales by recommending products and services, and it offers valuable insights through real-time analytics on conversational data.

Features

Multilingual Support: Lomni offers 24/7 support in multiple languages.
Customizable Soundscape: Users can customize intro music, speaking cues, and wait music.
Journey Automation: Automate new customer interactions and workflows using natural language prompts.
Real-time Analytics: Gain insights from customer conversations and identify emerging topics.
API Integration: Connect to any API or webhook for expanded functionality.
Automations using cURL commands: Integrate hundreds of applications.
Learning from help articles by URL: Quickly teach Lomni new tricks.
Custom voice: Choose from dozens of voices for various languages and regional accents.

Use Cases

Answering frequently asked questions
Addressing account inquiries
Sending text messages to callers
Processing payments and sending invoices
Recommending products and services
Providing 24/7 multilingual customer support
Analyzing customer conversation data

FAQs

How long does it take to set up Lomni?

Setting up Lomni takes less than 30 minutes and can be activated right away.
What are the voices like?

You have the option to select from a wide range of cutting-edge digital voices to enhance your Lomni support specialist.
What happens when Lomni cannot answer a question?

If Lomni cannot answer a question, it will transfer it to a human operator or send the caller a text message containing a link with your contact details.
What happens to my phone number?

We provide you with a brand new phone number that you can add to your website and business profiles.
Do I need to sign a long-term contract?

There is no need for a contract with Lomni. You can choose to pay on a monthly basis without any obligations. Getting started is risk-free.