Lancey - Turn user feedback into product success

Lancey Turn user feedback into product success

Paid

From 500$

Home: https://www.lancey.ai

#Product Management
#feedback analysis
#user research
#customer insights
#data processing
#automation

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What is Lancey?

Lancey is a sophisticated product management platform that revolutionizes how teams handle product feedback and decision-making. The platform automatically processes and analyzes feedback data from multiple sources, including calls, support tickets, product analytics, and CRM systems, transforming unstructured information into meaningful insights.

With SOC 2 Type II compliance, Lancey offers seamless integration capabilities and automated processing features that enable product teams to understand themes, sentiment, and feature impacts without manual intervention. The platform facilitates efficient product discovery, user interview scheduling, and feedback loop closure, making day-to-day product work more streamlined and data-driven.

Features

Automatic Data Processing: Processes feedback data from multiple sources automatically
Smart Integration: One-click integrations with popular tools and platforms
Insight Generation: Automated theme and sentiment analysis of feedback
User Interview Management: Easy identification and setup of user interviews
Feedback Loop Closure: Automated notification system for acted-upon feedback
Cross-Data Analysis: Comprehensive insights across different data points

Use Cases

Product feedback analysis
Feature impact assessment
User research coordination
Customer sentiment tracking
Product decision making
Roadmap planning

FAQs

What integrations are supported by Lancey?

Lancey supports integrations with various tools including Zendesk, Gong, Jira, GitHub, Amplitude, Notion, Segment, Mixpanel, Slack, and Intercom among others.
How does Lancey ensure data security?

Lancey is SOC2 Type II certified and prioritizes data privacy and security. Customer data is never used to train third-party models.
What is included in the Starter plan?

The Starter plan includes unlimited feedback processing, unlimited users, automatic insight generation, and up to 3 integrations for $500/month.