What is Kaizan?
Kaizan is a comprehensive AI platform specifically built for Client Service teams. It provides tools designed to enhance client relationships, increase productivity, and drive revenue growth.
The platform includes features such as an AI Assistant for real-time support, Client Health Scoring for identifying risks and opportunities, and AI Agents to automate tasks. Kaizan integrates with popular workspace tools and ensures data privacy and compliance with industry standards.
Features
- AI Assistant: Provides real-time support for client-facing teams, increasing knowledge, productivity, and client engagement.
- Client Health Scoring: Measures client health beyond traditional methods by applying AI to every interaction, identifying risks and opportunities.
- AI Agents: Automates tasks for clients and the team, saving time and money while increasing capabilities.
- Client Sentiment Signals: Understand client sentiment holistically and by various factors.
- AI Meeting Assistant: Assists with meetings related tasks
- AI Email Assistant: Assists with email-related tasks
- Live news on clients & their competitors: Provides the latest news about your clients and competitors.
Use Cases
- Improve client engagement by understanding sentiment trends.
- Increase revenue by automating client development plans and identifying upselling opportunities.
- Enhance team productivity by automating administrative tasks and providing quick access to information.
- Proactively manage client relationships by identifying at-risk clients.
- Gain a holistic view of client health across all interactions and stakeholders.
FAQs
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Do you offer free trials?
Yes! 14-day free trials of Kaizan are available. -
Do you offer pilots?
Our contracts come with a 30 day pilot for you to evaluate the value you’re receiving. -
Do you offer support?
Absolutely, every client benefits from dedicated live support and enablement to ensure you’re maximising the value and ROI of Kaizan. -
How secure is Kaizan?
Your data security and privacy is paramount and a priority to us. Our internal systems, processes, protocols and compliance across the platform mean you can be safe in the knowledge all efforts are taken to keep your data secure. Please visit our Trust Centre for the latest information regarding our accreditations and protocols. -
What information do I need to share with clients when using Kaizan?
Your clients benefit from the shared AI output, insights, action items and summaries from all the communication between your CS team and clients. Your clients have control over the use of the AI Assistant, and our customers proactively tell clients they’re using AI to optimise the service being delivered.
