What is Interactive SPares?
Interactive SPares offers a complete suite for managing after-sales and online spare parts, providing an advanced system for product information management. It enables manufacturing industries to achieve centralized control over all spare parts and after-sales services, enhancing efficiency and collaboration with dealers.
The platform includes functionalities such as API Rest for ERP integration, Hotspot Maker for creating interactive drawings, and tools for warranties, claims, ticket systems, and mailing campaigns. As a cloud-based SaaS, it ensures accessibility from any device, reduces costs through automated updates, and offers scalability to meet business needs without high fixed expenses.
Features
- API Rest: Share and synchronize orders, price lists, stock availability, and more with your ERP system
- Hotspot Maker: Create hotspots on drawings and images, and re-map position numbers in bitmap drawings
- Warranties and Claims: Manage the entire warranty activation and warranty claims handling process
- Ticket system: Manage customer support requests and provide highly professional support
- Mailing: Create marketing campaigns tailored to customer profiles
- iSP-Frame: Opens a window in your store and displays the interactive parts catalog
Use Cases
- Managing online spare parts catalogues for manufacturing industries
- Providing after-sales services and technical support
- Integrating spare parts management with ERP systems
- Handling warranty activations and claims processing
- Creating interactive drawings with hotspots for parts identification
- Running targeted marketing campaigns for spare parts sales
