What is Howazit?
Howazit operates as a sophisticated customer experience management platform that leverages proprietary bot technology to gather real-time feedback from consumers. The system balances user experience with data collection needs, enabling businesses to measure customer satisfaction and loyalty effectively. Through its interactive chatbot methodology, it facilitates short, targeted engagements with end customers, utilizing feedback to drive appropriate responses and actions.
The platform includes a branded web application and omnichannel operating system that consolidates customer engagements across all platforms into a unified interface. Howazit's analytics dashboard generates insights, reports, and data visualizations to help businesses track customer data and make strategic decisions. The technology supports service recovery by analyzing customer dissatisfaction in real time and implementing appropriate corrective actions, while also directing satisfied customers toward marketing opportunities like reviews, social sharing, and upselling.
Features
- Interactive Chatbot: Engages customers with short, targeted conversations to collect real-time feedback and provide personalized responses
- Branded Web Application: Delivers relevant information to customers at optimal times through customized interfaces
- Omnichannel Operating System: Consolidates all customer interactions across multiple platforms into a single unified system
- Analytics Dashboard: Generates comprehensive reports, data visualizations, and insights from collected customer feedback
- Smart Action System: Directs satisfied customers to marketing actions like reviews and social sharing while managing service recovery for dissatisfied customers
Use Cases
- Collecting customer feedback across retail environments
- Measuring guest experience in hospitality and vacation settings
- Managing patient engagement in healthcare organizations
- Implementing customer experience marketing campaigns
- Analyzing voice of customer data for strategic business decisions
- Reducing inbound complaint calls through proactive service recovery
