What is ContactMonkey?
ContactMonkey is an intelligent internal communications platform designed to help organizations streamline employee communications through AI-powered tools. The platform enables users to create professional internal emails and newsletters quickly using a drag-and-drop builder that integrates seamlessly with Outlook and Gmail. It features AI agents that assist with email drafting, design, and error checking before sending to prevent costly mistakes.
The platform provides comprehensive analytics and reporting capabilities to measure engagement across different employee segments. With features like dynamic content, audience segmentation, multi-language support, and timezone sending, ContactMonkey ensures communications reach every employee effectively. It also includes employee survey tools for gathering real-time feedback and integrates with various HRIS platforms and communication channels like Microsoft Teams and SharePoint.
Features
- AI Email Builder: AI agent that writes and designs fully on-brand internal emails ready for human review in seconds
- ConfidenceCheck: AI agent that reviews every email before sending to catch errors, inconsistencies, and accessibility issues
- Drag-and-drop email builder: Create polished, on-brand internal emails quickly without relying on IT or designers
- Analytics dashboard: Access performance data and connect dashboards to tools like Power BI or Tableau for deeper insights
- Dynamic content: Show different content blocks to different employee groups within the same email
- Employee surveys: Get real-time employee feedback and boost engagement with embedded survey tools
- Multi-language support: Reach global employees with automated translations and localized content
- Timezone sending: Deliver emails at optimal times based on employee locations worldwide
Use Cases
- Creating internal employee newsletters that get read and remembered
- Sending targeted communications to specific employee segments based on department, role, or location
- Gathering employee feedback through embedded surveys in emails and newsletters
- Measuring internal email engagement and campaign performance across the organization
- Ensuring error-free communications with AI-powered editorial assistance
- Reaching global employees with multi-language email support
- Streamlining internal communications workflows for enterprise organizations
- Integrating internal communications with existing HRIS platforms and communication tools
FAQs
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What is the difference between the Launch, Grow, and Enterprise plans?
Launch provides basic email creation and analytics, Grow adds segmentation, dynamic content, and advanced reporting, while Enterprise includes enterprise-grade workflows, Analytics API, HRIS integrations, and advanced security features. -
Do employees need to create ContactMonkey accounts to receive emails?
No, employees never need a ContactMonkey login. Emails send directly through Outlook or Gmail just like regular internal communications. -
Can ContactMonkey integrate with existing HR systems?
Yes, ContactMonkey offers HRIS integrations with platforms like ADP, BambooHR, and Workday, with API-based syncing available for automatic data updates. -
What security certifications does ContactMonkey have?
ContactMonkey is SOC 2 Type II compliant, offers GDPR compliance, provides secure SSO, and uses AWS encryption for data at rest and in transit. -
How does the AI-powered ConfidenceCheck feature work?
ConfidenceCheck is an AI agent that reviews emails before sending to catch errors, inconsistencies, accessibility issues, and provides tone assessment and custom checks based on organizational standards.
