What is Click and Chat?
Click and Chat delivers an advanced live chat and text software platform tailored for businesses aiming to maximize customer engagement and conversions. The solution offers a blend of professional, 24/7 live agent support and self-service chat management, enabling companies to proactively greet visitors, answer inquiries, and facilitate purchases at any time. Built-in marketing analytics, skill group management, and customer tracking empower users to optimize interactions and boost satisfaction.
The platform is highly customizable, allowing branding of chat interfaces and integration with CRMs such as SalesForce and Microsoft Dynamics. Users can access detailed customer histories, leverage canned responses for efficiency, and utilize real-time analytics to refine marketing campaigns and customer service strategies. With over 50 reports and in-depth feedback tools, businesses are equipped to make data-driven decisions and enhance their support operations.
Features
- 24/7 Live Agent Support: Trained agents engage website visitors around the clock.
- Chat and Text Software: Full-featured platform for real-time customer interactions.
- Proactive Engagement: Personalized greetings and pop-ups based on visitor history.
- Custom Branding: Tailor chat graphics and interfaces to fit company branding.
- CRM Integration: Seamless connection with major CRM systems including SalesForce and Microsoft Dynamics.
- Real-Time Analytics: Over 50 reports on customer engagement, campaigns, products, and services.
- Skill Group Routing: Route chats based on agent skill groups and department rules.
- Canned Responses: Consistent, quality customer replies and fast resolution of FAQs.
- Customer Feedback: Post-chat surveys to assess agent performance and customer satisfaction.
- History Tracking: Access to complete customer chat and page view histories.
Use Cases
- Providing 24/7 online customer support for e-commerce platforms.
- Boosting conversion rates by proactively engaging website visitors.
- Gathering and analyzing customer feedback for improved service.
- Integrating with CRMs to streamline customer relationship management.
- Optimizing advertising and marketing campaigns with in-depth analytics.
- Efficiently managing multiple customer service agents and chat routing.
- Offering tailored support through chat interface branding and customization.
FAQs
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Can I access chat software to manage chats myself?
Yes, every customer receives full access to the chat platform, enabling self-management of chats and texts alongside live agent support. -
Is the chat interface customizable?
Yes, you can customize chat graphics and interfaces to align with your company's branding. -
Does the platform integrate with major CRM systems?
Yes, it integrates seamlessly with SalesForce, Microsoft Dynamics, Sugar CRM, and others. -
What kind of analytics does Click and Chat provide?
The platform offers over 50 reports and real-time analytics to help businesses analyze customer behavior, marketing campaigns, and agent performance. -
Are post-chat customer feedback and ratings available?
Yes, post-chat surveys and customer satisfaction ratings are available to track agent performance and customer satisfaction.
