What is My Live Chat?
My Live Chat is a live chat software designed to help businesses engage with website visitors in real-time. It provides tools for monitoring and chatting with visitors, converting them into customers, and boosting support and sales efforts. The software offers features such as proactive chat, visitor monitoring, live co-browsing, and an agent console, all accessible through a simple HTML code integration that does not interfere with website design.
With My Live Chat, users can customize chat windows, agent photos, company logos, and greeting messages. It supports file and picture sharing within chat windows and includes mobile apps for iOS and Android to ensure engagement on-the-go. The platform uses asynchronous loading to maintain website performance and offers SSL-secured communication for safe interactions.
Features
- Unlimited Chats and Free: Offers unlimited chat sessions at no cost, allowing continuous engagement with customers.
- Sales & Support Chat: Empowers sales and support teams with priority tiers, transfers, user roles, monitoring, and reporting tools.
- Chat Customization: Allows customization of chat windows, agent photos, company logos, chat buttons, and greeting messages.
- iOS and Android Chat App: Provides mobile apps for engaging with visitors while on-the-go, ensuring no missed sales opportunities.
- File/Picture Sharing: Enables agents and visitors to share images and files directly within the chat window.
- Asynchronous Loading: Does not impact website initial-load performance, ensuring fast and efficient communication.
- Unlimited Sites: Works across all internet properties, allowing use on multiple websites.
- SSL Secured: Uses 128-bit SSL encryption to secure chats and calls, ensuring safe communication.
- Proactive Chats: Automates personalized greetings based on visitor location, URL, and other factors to welcome visitors effectively.
Use Cases
- Engaging website visitors in real-time to convert them into customers.
- Providing instant customer support through live chat interactions.
- Monitoring visitor activity to identify sales opportunities.
- Customizing chat interfaces to match brand identity.
- Sharing files and images with customers during support sessions.
- Using mobile apps to manage chats while away from the desktop.
- Implementing proactive chat greetings to enhance visitor engagement.
- Securing chat communications with SSL encryption for data protection.
