What is Certus AI?
Certus AI is an advanced AI phone agent specifically designed for the restaurant industry, including cafes and delis. This intelligent system operates 24/7 to handle incoming calls, ensuring no customer inquiry or order is missed. By automating phone operations, it helps restaurants recover significant lost revenue that typically occurs from unanswered calls during busy periods.
The AI agent integrates directly with over 45 point-of-sale (POS) systems, automatically sending orders to the kitchen without manual input. It provides natural, human-like conversations in multiple languages, handles reservations and event inquiries, and offers real-time performance metrics through an intuitive dashboard. The system is trained on each restaurant's specific menu to suggest pairings and increase average order value through intelligent upselling.
Features
- POS Integration: Connects with over 45 point-of-sale systems to automatically send orders to the kitchen
- 24/7 Phone Host: Operates round-the-clock to answer customer calls instantly with no wait times
- Multilingual Support: Handles customer inquiries in over 10 languages with natural conversation
- Live Metrics Dashboard: Provides real-time visibility into calls, orders, revenue recovery, and AI performance
- Menu-Based Upselling: Trained on restaurant menus to suggest pairings and increase average order value
Use Cases
- Answering customer calls for restaurants during peak hours
- Taking food orders and sending them directly to kitchen POS systems
- Handling table reservations and event inquiries
- Providing customer support in multiple languages
- Increasing revenue through intelligent upselling based on menu items
FAQs
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How will my kitchen be able to receive the orders that Certus AI takes?
Certus AI integrates directly with your POS system, automatically sending every order straight to your kitchen without any manual input required. -
Can Certus AI process payments over the phone?
Secure phone payment processing is coming soon and will use fully PCI-compliant systems to handle payments safely and efficiently. -
How will Certus AI handle customers who struggle to speak English?
The system provides multilingual support in over 10 languages, delivering accurate answers and natural conversation for customers who prefer other languages. -
How would you provide us with support, and do we need to pay for it?
Support details are not specified in the provided content, but the onboarding process includes collaboration with a Certus AI Engineer for implementation. -
Will I be able to see a report of how Certus AI is doing?
Yes, the Live Metrics View provides real-time visibility into calls, orders, revenue recovery, and AI performance through a clean, intuitive dashboard.
