What is Call2Kitchen?
Call2Kitchen delivers a comprehensive technology platform designed for restaurant chains, utilizing artificial intelligence to optimize call center operations, order management, and delivery logistics. With seamless integration into leading POS systems, the solution enables real-time order entry, menu extraction, pricing updates, and stock management, thus reducing manual workload and procedural delays.
The platform's call center module features advanced capabilities such as automatic call distribution, integrated VoIP softphone, caller ID detection, call recording, and live monitoring. Delivery management tools support efficient order assignment, driver tracking, and route optimization, complemented by real-time SMS and WhatsApp customer notifications. Robust reporting and analytics allow supervisors to monitor agent performance and customer interactions, ensuring streamlined operations and a superior customer experience.
Features
- POS Integration: Sync orders, menu items, and pricing with popular POS systems.
- AI-Powered Call Routing: Automatically distribute and manage calls for optimal efficiency.
- Integrated VoIP Softphone: Manage communications with built-in caller ID, call recording, and conferencing.
- Order Tracking: Monitor the status of all customer orders in real-time.
- Inventory Management: Block stock-out products and ensure accurate availability.
- Delivery Management: Assign and track drivers, optimize routes, and use analytics for performance.
- SMS & WhatsApp Notifications: Send automated order updates and delivery alerts to customers.
- Supervisor Module: Real-time monitoring, analytics, and agent performance tracking.
- Web & Mobile Ordering: Accept and manage orders from multiple platforms.
- Comprehensive Reporting: Access detailed reports on calls, orders, and agent activities.
Use Cases
- Managing multi-location restaurant call centers with AI-enhanced efficiency.
- Automating order entries and updates directly from phone calls.
- Monitoring customer service quality and business insights via real-time analytics.
- Reducing order errors and stock-outs through AI-driven inventory control.
- Enhancing delivery services with optimized driver assignment and route planning.
- Notifying customers about their order status and delivery via SMS/WhatsApp.
- Supporting contactless and hardware-free web and mobile ordering.
FAQs
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Which POS systems does the platform integrate with?
Call2Kitchen integrates with popular restaurant POS systems such as Micros Res 3700 and Micros Simphony. -
How does the solution help with delivery management?
It allows creation, assignment, and tracking of orders to drivers, supports route optimization, and provides live delivery analytics. -
Can the call center module provide real-time performance monitoring?
Yes, supervisors can monitor agent performance, call status, and analytics in real time. -
Does the system support customer notifications?
The system sends automated SMS and WhatsApp notifications to keep customers informed about order and delivery status.
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