What is CDK Global?

CDK Global is a comprehensive dealership software provider that empowers automotive retailers with advanced technology solutions. Leveraging AI and machine learning, CDK Global enhances business processes across inventory management, digital retail, customer relationship management, finance, and fixed operations. Its platform streamlines workflows in every department, allowing auto dealers and original equipment manufacturers to deliver seamless and profitable customer experiences.

Designed for scalability and integration, CDK Global's solutions enable dealerships to manage vehicle inventory, elevate merchandising strategies, optimize service operations, and utilize data-driven intelligence. With over 50 years of industry expertise, CDK Global serves nearly 15,000 dealer locations, helping automotive businesses maximize efficiency, drive growth, and stay ahead in an evolving market.

Features

AI-Powered Analytics: Advanced data insights and intelligence for dealership operations.
Integrated Inventory Management: Optimize vehicle pricing and merchandising strategies.
Digital Retail Suite: Deliver a seamless customer buying journey from online to in-store.
Customer Relationship Management: Streamline and strengthen customer engagement and growth.
Finance & Insurance Integration: Boost profits and satisfaction through streamlined F&I processes.
Dealer Management System: Centralized platform for operational efficiency.
Fixed Operations Optimization: Enhance parts and service income and loyalty via workflow automation.
Unified Solution Portal: Single access to all dealership applications and dashboards.
Scalable Design: Configurable for businesses of all sizes, from single-site to enterprise groups.

Use Cases

Streamlining vehicle inventory and pricing decisions using AI insights
Improving sales workflows and customer relationship management at dealerships
Enhancing service department productivity and customer satisfaction
Automating finance and insurance process to improve profitability
Integrating digital retail solutions for a seamless online-to-offline car buying experience
Empowering small to enterprise dealerships with scalable, adaptable dealership management systems

FAQs

What types of dealerships can use CDK Global's solutions?

CDK Global's platform is designed for auto dealerships of all sizes, including single-site dealers, multi-location enterprises, OEMs, independent software vendors, and heavy truck retailers.
How does AI enhance dealership operations with CDK Global?

Artificial intelligence in CDK Global solutions provides advanced analytics, predictive insights, and workflow automation to optimize sales, inventory, service, and customer experiences.
Does CDK Global offer solutions for both sales and service departments?

Yes, CDK Global delivers integrated tools for all dealership departments, improving workflows in sales, service, inventory, finance, and customer management.