What is Bugfender?
Bugfender is a comprehensive app logging and bug monitoring platform designed for mobile and frontend developers. It collects logs, errors, and crashes remotely from every device where applications are being used, providing developers with the insights needed to identify and resolve issues quickly. Unlike traditional server logs or basic crash reporting tools, Bugfender captures every issue, including those that don't cause crashes, ensuring comprehensive monitoring.
The platform offers a device-centric approach that unifies customer logs, making it easier to drill down to specific devices or users. With features like real-time error monitoring, crash stack traces with automatic code symbolication, and user feedback collection, Bugfender helps development teams reproduce and fix client-side bugs at any stage of development. The mobile-first SDK is optimized for minimal intrusion, battery efficiency, and offline functionality while maintaining enterprise-grade security and compliance standards.
Features
- Remote Logging: Pull logs from mobile and frontend applications wherever they're being used, capturing every issue including non-crashing problems
- Error Monitoring: Get real-time alerts for errors, crashes, and exceptions with detailed context including user steps, logs, and stack traces
- User Feedback Collection: Gather user feedback directly from apps with contextual data to fully understand user problems
- Device-Centric Approach: Unify customer logs with a focus on individual devices or users for precise issue diagnostics
- Mobile-First SDK: Battery-efficient, memory-optimized SDK that works offline and minimizes intrusion on app performance
Use Cases
- Monitoring production mobile applications for bugs and crashes
- Debugging frontend web applications across different browsers and devices
- Collecting user feedback directly from within applications
- Remote troubleshooting of customer-reported issues without physical device access
- Performance monitoring and optimization of mobile applications
FAQs
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What is included in the free plan?
The free plan includes 100,000 daily log lines retained for 24 hours, support for up to 2,000 devices, unlimited team members and apps, and daily summary emails. -
What payment methods are accepted?
Bugfender accepts all major credit cards including Visa, Mastercard, Discover, and American Express. For Enterprise plans, payments via PayPal or wire transfer are also available. -
How does the pay-as-you-go model work?
Each paid plan comes with pre-reserved monthly logs. If you need more logs, you can enable a pay-as-you-go budget that lets you exceed your base plan up to a defined limit. Once both reserved logs and PAYG budget are used, logging pauses for the rest of the month to prevent unexpected bills. -
Is on-premises deployment available?
Yes, Bugfender offers an On-Premises Edition for enterprises with compliance, legal, or contractual requirements that prevent using the SaaS version. This includes Docker images, configuration files, administration manuals, and support. -
What is the service level agreement for premium plans?
Premium plans have an SLA of 99.95% monthly uptime on the provided service with 8 business hours initial response time for support. Compensation for violations is provided as a discount applicable on the next purchase for 24 times the violation duration.
