ecommerce customer satisfaction tools - AI tools

Customer.guru increases customer feedback response rates with smart follow-ups and streamlined surveys, helping businesses deeply analyze and improve customer satisfaction.

• Paid
• From 50$

SiteVibes is an all-in-one ecommerce platform that combines loyalty programs, reviews, email marketing, and social proof tools to help businesses turn first-time buyers into lifelong customers through personalized interactions.

• Freemium
• From 125$

Retently is an AI-powered customer experience platform that helps businesses collect and analyze feedback through NPS, CSAT, and CES surveys across multiple channels to drive growth and improve customer relationships.

• Freemium
• From 49$

Zigpoll helps businesses gather customer feedback through targeted surveys. Analyze responses and use the data to improve your business.

• Freemium
• From 10$

Smile.io empowers ecommerce brands to create customizable loyalty programs that boost repeat sales and maximize customer lifetime value. Trusted by leading businesses worldwide, Smile.io integrates seamlessly with Shopify and BigCommerce.

• Freemium
• From 49$

Shipup leverages AI to provide proactive, branded order updates, smart delivery estimates, and automated feedback, transforming post-purchase experiences for ecommerce brands to boost retention and revenue.

• Paid
• From 258$

Malomo is an AI-powered post-purchase platform that transforms order tracking into a marketing channel with branded tracking pages, transactional notifications, and analytics to increase customer engagement and repeat purchases.

• Freemium
• From 49$

Goodays is a customer experience management platform that helps businesses optimize customer satisfaction and loyalty using AI-powered tools for feedback collection, analysis, and engagement.

• Contact for Pricing

Metrilo is a plug-and-play growth platform designed for ecommerce brands, offering advanced analytics, customer relationship management, and email marketing tools to boost retention and drive sustainable growth.

• Paid
• From 199$

eDesk is an AI-powered customer support platform designed for ecommerce, streamlining support, driving loyalty, and boosting business growth.

• Freemium
• From 65$

Evolvoom offers an AI-driven customer retention system that automates personalized outreach and builds loyalty, increasing repeat sales for Shopify and eCommerce brands.

• Free Trial
• From 25$

Feedbackly is an AI-driven customer experience platform that measures customer emotions through the Emotional Value Index (EVI®) to help businesses attract and retain more customers with comprehensive feedback collection, analysis, and action tools.

• Freemium
• From 249$

SightMill is a customer experience platform designed to help businesses gather, analyze, and act on customer feedback through various survey methods like NPS, CSAT, and CES.

• Free Trial

EcomStat centralizes e-commerce analytics, providing insights into costs, customer trends, and performance metrics in one real-time view to boost profitability for online businesses.

• Free Trial
• From 6$

SatisMeter provides a streamlined solution for collecting and analyzing customer feedback through versatile survey tools, enabling businesses to monitor satisfaction and drive product improvements.

• Freemium
• From 199$

Surveyed is an AI-driven survey platform designed to help businesses create surveys, collect feedback, analyze sentiment using AI, and generate actionable insights.

• Freemium
• From 40$

Yula uses AI to automatically answer up to 80% of customer emails, providing precise responses tailored to your e-commerce brand identity, saving time and money.

• Paid
• From 27$

EcoCart is an AI-powered platform designed to help e-commerce merchants offer sustainable shopping experiences through green shipping protection, carbon offsetting, and loyalty incentives, seamlessly integrated at checkout.

• Contact for Pricing

Affiniv is a comprehensive customer feedback software that simplifies the process of creating, distributing, and analyzing surveys like NPS, CSAT, and custom forms for businesses seeking actionable insights.

• Freemium
• From 99$

Delineate is an advanced ecommerce analytics platform that combines profit analytics with AI-based programmatic conversion rate optimization to help businesses understand and maximize their profitability and customer lifetime value.

• Freemium
• From 150$

Webnalytics is an AI-powered web analytics solution designed for eCommerce businesses to track, optimize, and enhance sales performance using actionable insights.

• Paid
• From 69$

feedback.tools is an AI-powered feedback analytics platform that helps businesses collect, analyze, and prioritize user feedback to build better products through continuous feedback loops and intelligent analysis.

• Freemium
• From 35$

Simplesat empowers businesses to measure, analyze, and act on customer feedback with customizable surveys, actionable analytics, and seamless integrations, driving continuous improvement in customer satisfaction.

• Paid
• From 119$

Nora is an AI customer service assistant that automates email responses for ecommerce businesses, saving store owners 3+ hours daily by handling customer inquiries in their brand voice with professional, automated replies.

• Freemium
• From 149$

Responsly is an experience management platform offering tools to measure customer, employee, and product experience, all enhanced by an AI Survey Generator.

• Freemium

Recapture is an ecommerce email and SMS marketing automation platform designed to help online stores recover abandoned carts, re-engage customers, and increase revenue through optimized campaigns and robust analytics.

• Paid
• From 39$

42Signals is an AI-powered eCommerce analytics platform that helps brands optimize their digital presence, monitor competitors, and drive sales growth through comprehensive market insights and digital shelf analytics.

• Contact for Pricing

AfterShip is a unified platform for managing all eCommerce operations, streamlining customer experience, reducing costs, and centralizing management across the entire customer journey.

• Freemium
• From 9$

Business Tools AI offers a suite of AI-powered tools designed specifically for ecommerce brands to automate tasks, gain insights, and optimize operations.

• Freemium
• From 39$

Monto provides a suite of AI-powered e-commerce applications for Webflow stores, including abandoned cart recovery, reviews, subscriptions, affiliates, and CRM tools to boost sales and customer engagement.

• Freemium
• From 9$