AI knowledge management for contact centers - AI tools

Livepro is an AI-powered knowledge management platform designed specifically for contact centers, delivering accurate answers through AI-assisted search and integrations to improve customer satisfaction and agent efficiency.

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Kundo is an AI-powered customer service platform that integrates case management and self-service, using AI to maintain knowledge, answer customers directly, and enhance agent performance from day one.

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Knowmax is an AI-powered knowledge management platform that empowers CX teams to deliver consistent, mistake-proof service across all touchpoints.

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Jochem AI is an enterprise-grade knowledge management solution that provides instant answers to customer and employee questions while continuously learning and improving its knowledge base through expert interactions.

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Help.center is an AI-powered knowledge base solution that provides instant customer support through AI chatbot and search functionality, helping businesses reduce support tickets and provide 24/7 assistance.

• Freemium
• From 19$

eGain is an advanced AI-powered knowledge management platform designed to provide consistent and trusted answers for customer service across self-service, contact centers, and enterprise teams.

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Ariv is an AI assistant that integrates with Slack and Microsoft Teams to help teams find company information quickly, reducing search time and improving productivity.

• Paid
• From 5$

KMS Lighthouse provides an AI-driven knowledge management system designed to streamline information retrieval, reduce customer handling times, and improve team training and onboarding for enterprises.

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KnowledgeBase is an AI-powered knowledge base software designed for fast customer support and easy self-service. It offers features like AI search, multiple knowledge bases, and AI-driven article generation.

• Paid
• From 49$

Swarmica is an AI-powered platform that combines helpdesk and knowledge management to streamline support operations, improve customer satisfaction, and reduce ticket volume through automation and intelligent workflows.

• Paid
• From 45$

Ariv is an AI-powered knowledge management solution that integrates with Slack and Microsoft Teams, helping teams find information quickly and efficiently. It processes company documents and FAQs to create a dynamic knowledge graph, saving teams up to an hour per day per member.

• Freemium
• From 5$

iEngage.ai is an AI-powered API platform designed to extract reusable knowledge from enterprise conversations, transforming unstructured data into an accessible knowledge graph.

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Botwise is an AI-powered knowledge management tool designed to help teams and customers find information instantly across various sources like files, documents, drives, sites, and knowledge bases, significantly improving search speed and efficiency.

• Free Trial

WorkHub is an AI-powered customer service platform that combines autonomous communication handling, process automation, and data insights with robust privacy features and self-hosting capabilities.

• Freemium
• From 9$

Graft is an AI-powered knowledge management platform that equips teams with instant access to company information through a conversational interface, improving productivity and decision-making.

• Paid
• From 20$

HelpCenter.io is an AI-powered platform for creating efficient knowledge bases and help centers quickly. It helps businesses lower support costs and empower customers and teams with self-service options.

• Free Trial
• From 29$

myReach is an AI-powered business solution that combines knowledge management and intelligent chatbot capabilities to help organizations centralize, search, and organize information while engaging leads effectively.

• Freemium
• From 21$

Thunai AI is an enterprise AI platform that connects CRMs, CCaaS, and helpdesks with intelligent AI agents and workflows to orchestrate customer experience ecosystems and eliminate knowledge gaps across teams.

• Freemium
• From 7$

Accordian is an AI-powered knowledge management solution that helps businesses save time by providing direct quotes from company content and expert responses, with features for sales enablement, customer support, and automated learning.

• Free Trial
• From 59$

FAQ Hub is an AI-powered knowledge base and chatbot platform that transforms chaotic support history into structured, controllable content to deflect up to 70% of support tickets.

• Freemium
• From 44$

Klart AI is an intelligent enterprise assistant that integrates with internal tools and company knowledge bases to enhance team efficiency and collaboration through multi-channel communication and advanced AI capabilities.

• Freemium
• From 15$

Guru is an AI-powered platform combining enterprise search, a company wiki, and an intranet to centralize company knowledge and provide instant, reliable answers within your workflow.

• Free Trial
• From 18$

kama.ai is an enterprise-grade conversational AI platform that combines Knowledge Graph AI and LLM technologies to provide accurate, ethical, and emotionally intelligent interactions while eliminating AI hallucinations and bias.

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CenturionCARES is an AI-enhanced contact center platform that integrates with existing systems to streamline customer service through automation, omnichannel support, and intelligent workflows.

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Amanu is an AI chat assistant that learns from your messages, documents, meetings to answer questions just like an experienced colleague. It helps to convert team chats into an intelligent knowledge base and provides 24/7 support.

• Paid
• From 29$
• API

iManage is an AI-powered knowledge work platform enabling organizations to enhance productivity, collaboration, and security in managing documents, emails, and business content.

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AI Techservices provides customized AI solutions and services to enhance operational efficiency and drive revenue for businesses across various industries. They specialize in machine learning, chatbots, image processing, and NLP.

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Axero Copilot is an advanced AI-powered intranet solution designed to centralize knowledge management, boost team collaboration, and streamline internal communications for organizations of all sizes.

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Awaken offers AI-driven solutions for contact centers, focusing on quality assurance, customer satisfaction, and operational efficiency through tools like real-time agent assist and conversational analytics.

• Free Trial

Capacity is an AI-powered support automation platform that helps teams automate customer support, HR, and IT tasks. It integrates with existing systems to provide a unified knowledge base and improve team efficiency.

• Free Trial