HelperHat vs Help.center Detailed comparison features, price

HelperHat

HelperHat is an innovative AI-powered customer support solution that transforms how businesses handle customer inquiries. By leveraging advanced AI models including GPT, Claude, and Gemini, it provides instant, accurate, and human-like responses to customer questions 24/7, while seamlessly integrating with existing website infrastructure through a simple one-line code installation.

The platform automatically learns from your website's content to provide accurate responses, features granular AI analytics for performance tracking, and includes sophisticated spam filtering. HelperHat offers unlimited team member access, unrestricted device usage, and comprehensive customer satisfaction analysis, all while maintaining high security standards and ensuring cost-effective operation.

Help.center

Help.center is a comprehensive knowledge base platform that leverages artificial intelligence to revolutionize customer support. The platform enables businesses to create their own branded help center (company.help.center) equipped with AI-powered search and chatbot capabilities, designed to provide instant answers to customer queries.

The solution features automatic learning capabilities, multilingual support, and seamless integration options. Users can import existing knowledge bases from platforms like Intercom, Freshdesk, or Zendesk with one click, while maintaining full control over AI responses through an intuitive dashboard. The platform also includes a shared email inbox system for managing customer conversations efficiently.

HelperHat

Pricing

Freemium

From 20$

Help.center

Pricing

Freemium

From 19$

HelperHat

Features

24/7 Availability: AI-powered support even after business hours
Easy Installation: One-line code implementation
Automatic Learning: Self-learns from website content
Unlimited Team Access: No per-seat pricing limitations
AI Analytics: Detailed insights for every conversation
Multi-platform Support: Available on Web, iOS, and Android
Fast Response Time: 1-2 seconds AI response time
Spam Protection: AI-powered automatic spam filtering

Help.center

Features

AI Chatbot: Conversational support widget for websites
Automatic Learning: Self-improving AI based on content updates
One-Click Import: Easy migration from existing knowledge bases
Multilingual Support: Handles queries in multiple languages
AI Search: Intelligent search functionality for knowledge base
Customizable Responses: Option to improve AI answers
Shared Inbox: Collaborative customer conversation management
Custom Domain Support: Option to use branded domains

HelperHat

Use cases

Customer inquiry automation
After-hours support coverage
Technical support assistance
Product information delivery
FAQs handling
Customer service cost reduction
Website visitor engagement
Support team augmentation

Help.center

Use cases

Customer self-service support
24/7 automated customer assistance
Knowledge base management
Support ticket reduction
Multi-language customer support
Website chat support
Support team collaboration

HelperHat

FAQs

What exactly is an AI Message on HelperHat?

An AI Message is a message response generated by HelperHat's AI-powered system when responding to customer inquiries. These are only counted when the AI system sends a reply to a customer's inquiry or when a team member has marked their conversation as 'done'.

How is billing handled for additional AI messages?

When you exceed your 1,000 AI messages, a charge of $5 per 100 additional messages is automatically added, billed on the next cycle. Additional messages are always rounded up to the nearest 100.

Do unused AI messages roll over to the next month?

No, unused AI messages do not roll over to the next billing period. The Total AI Messages count is reset at the start of each billing cycle.

Help.center

FAQs

Does Help.center work using ChatGPT?

Help.center uses OpenAI's GPT-4 model to create AI from your knowledge base. It automatically learns every help article and scans through them to generate the best answers for customers.

Can I import articles from other platforms?

Yes, you can import existing help articles from knowledge bases like Intercom, Crisp, Zendesk and Freshdesk in one click.

How can I improve the AI's answers?

You can improve AI answers by modifying help article content, reviewing reported conversations in the dashboard, and adding more information to improve accuracy instantly.

Where is the data stored?

The servers and databases are hosted by AWS located in EU region. Data may be processed outside of EU by OpenAI if you use AI features.